Technical Sales Support

Job Title: Technical Sales Support (35K Salary)

Location: Northumberland

Salary: £35,000 + Contributory Pension + PTE Discretionary Bonus

We are seeking a Technical Sales Support professional to join our team and support our ongoing success in delivering high-quality solutions to our clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!

Key Responsibilities:

• Manage inbound customer calls and inquiries, providing timely and accurate information
• Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings
• Collaborate with internal departments to gather necessary information and ensure client requirements are met
• Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce
• Create technical arrangement drawings using SolidWorks (training provided if needed)
• Develop a deep understanding of client requirements, specifications, and applications
• Produce detailed product information that highlights technical aspects, benefits, and applications for customers

Required Experience & Skills:

• Strong technical acumen with the ability to understand engineering concepts related to safety-critical systems
• Ability to read and interpret technical drawings, product catalogs, pricing books, regulations, and industry standards
• Technical or engineering qualifications are preferred but not essential
• Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems)
• A customer-focused mindset with the ability to build and maintain strong client relationships
• Willingness to travel occasionally for customer visits and industry events

About You: You’re technically minded with a knack for understanding and interpreting drawings and specifications. You enjoy providing high-quality customer service, offering clear technical solutions to client inquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.

What’s On Offer:

• Competitive salary of £35,000 with opportunities for performance-related bonuses
• Contributory pension plan
• Discretionary bonus (depending on business performance)
• A supportive and collaborative team environment
• Opportunity for professional growth and development

If you're ready to play a crucial role in an innovative and growing company, apply today! We’re looking for someone who is eager to contribute, learn, and grow alongside us.