Technical Sales Support

Ginger Top Recruitment; Hitchin; On-site; GBP 26,000; Full time

Job summary

A local manufacturing company in Hitchin is seeking a Technical Sales Support professional. This role involves supporting the sales team without direct selling, leveraging technical expertise to assist customers with product queries. The ideal candidate has experience in sales office administration within a technical environment and a helpful disposition. Join a friendly team dedicated to providing excellent service while coordinating with engineering staff for effective solutions.

Qualifications

• Experience in Sales Office Administration within a Technical or Engineering environment is required.
• Proven experience in a production or manufacturing environment is advantageous.
• Technical expertise or background as an Engineer or Plumber is beneficial.

Responsibilities

• Process sales orders efficiently.
• Answer price enquiries and follow up on quotations.
• Coordinate with Engineers to resolve customer queries.
• Provide technical support and recommend suitable products.
• Manage communications with couriers and handle product returns.

Skills

Sales Office Administration

Technical mindset

Helpful telephone manner

Problem-solving in challenging scenarios

Job description

Job Type: Perm

Job Title: Technical Sales Support

Days: Monday to Friday

Hours: 9am to 5pm with half hour for lunch

Location: Hitchin

Salary: GBP26,000

Do you have experience of Sales Office Administration within a Technical or Engineering environment?

Perhaps you have been an Engineer or Plumber and no longer want to be on the tools?

My Client is a small manufacturing company based in Hitchin who is looking for someone to do a Technical Sales Admin role.

Whilst this job will be office-based, you will also be expected to liaise with the Engineers on the shop floor to seek out their expertise when handling customer queries.

You will be working in a small friendly team and will enjoy engaging with people on the phone and have a resourceful and technical mindset. This skill is essential as some of the questions from customers can be very challenging if you are not from an engineering or technical background.

Proven experience in either a production or manufacturing environment is a distinct advantage accompanied with a technical head on your shoulders and a helpful telephone manner.

Duties will include: -

• Sales Order Processing
• Answering price enquiries
• Following up on quotations and exploiting new business opportunities
• Dealing with Couriers/ETAs
• Sending out POD s
• Answering general product enquiries
• Technical Support
• Recommending products in line with customer s needs
• Liaising with internal members of staff
• Co-ordinating urgent product deliveries
• Handing returns of faulty or unwanted products
• Dealing with purchase ledger invoicing and statements

Rest assured this is not a sales role however you will work closely with the Business Development Manager to enhance the level of service and create new openings for the BDM to explore.

If you re keen to hear more, please email your CV to Lynn Higginson-Carter