Technical Sales Support

Ginger Top Recruitment Ltd; Hitchin; On-site; GBP 26,000; Full time

Job summary

A small manufacturing company based in Hitchin is seeking a Technical Sales Support individual. This role offers an exciting opportunity for someone with a technical background seeking a shift from hands-on roles. You will assist customer queries by collaborating with engineers while enjoying a supportive and friendly work environment.

Qualifications

• Experience in Sales Office Administration within a Technical or Engineering environment.
• Proven experience in a production or manufacturing environment is a distinct advantage.

Responsibilities

• Sales Order Processing and Answering price enquiries.
• Liaising with Engineers to resolve customer queries.
• Coordinating urgent product deliveries and handling returns.

Skills

Sales Order Processing

Customer Support

Technical Knowledge

Telephone Manner

Job description

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Ginger Top Recruitment Ltd provided pay range

This range is provided by Ginger Top Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Type: Perm

Job Title: Technical Sales Support

Days: Monday to Friday


Hours: 9am to 5pm with half hour for lunch


Location: Hitchin


Salary: £26,000

Do you have experience of Sales Office Administration within a Technical or Engineering environment?

Perhaps you have been an Engineer or Plumber and no longer want to be on the tools?

My Client is a small manufacturing company based in Hitchin who is looking for someone to do a Technical Sales Admin role.

Whilst this job will be office-based, you will also be expected to liaise with the Engineers on the shop floor to seek out their expertise when handling customer queries.

You will be working in a small friendly team and will enjoy engaging with people on the phone and have a resourceful and technical mindset. This skill is essential as some of the questions from customers can be very challenging if you are not from an engineering or technical background.

Proven experience in either a production or manufacturing environment is a distinct advantage accompanied with a technical head on your shoulders and a helpful telephone manner.

Duties will include: -

• Sales Order Processing
• Answering price enquiries
• Following up on quotations and exploiting new business opportunities
• Dealing with Couriers/ETAs
• Sending out POD’s
• Answering general product enquiries
• Technical Support
• Recommending products in line with customer’s needs
• Liaising with internal members of staff
• Co-ordinating urgent product deliveries
• Handing returns of faulty or unwanted products
• Dealing with purchase ledger invoicing and statements
  
  

Rest assured this is not a sales role however you will work closely with the Business Development Manager to enhance the level of service and create new openings for the BDM to explore.

If you’re keen to hear more, please email your CV to Lynn Higginson-Carter

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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