Technical & Quality Support Engineer

Prism Healthcare Ltd.; Pershore; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare solutions provider is seeking an individual based in Pershore to provide customer support and technical troubleshooting for their products. The ideal candidate will possess a background in engineering, excellent problem-solving skills, and a strong attention to detail. This position offers a competitive salary, ongoing training, and 25 days of holiday plus bank holidays.

Benefits

Competitive salary

Ongoing training and development

25 days holiday plus bank holidays

Long Service Awards

Employee Recognition Awards

Qualifications

• Customer training sessions for Oxford products.
• Knowledge of ISO 9001 and ISO 13485 standards.

Responsibilities

• Respond to and solve customer queries.
• Perform site visits to assist with product performance.
• Conduct product testing to industry standards.

Skills

Customer service skills

Problem-solving

Technical knowledge

Attention to detail

Communication skills

Education

GCSEs in English and Maths

Engineering experience

Job description

Why Oxford? A part of Prism Healthcare

Oxford, is one of the most trusted names in patient handling, placing the well-being of others at the centre of everything we do. With a heritage spanning over 70 years, we strive to bring innovation to all our patient lift and transfer solutions, helping caregivers and care facilities deliver better care.

Essential Duties

• Responding to, troubleshooting, and solving customer queries
• Site visits to support customers with product performance and technical issues
• Supporting the investigation of customer complaints and products returned under warranty
• Conducting customer training sessions for the maintenance, inspection, commissioning, and installation of Oxford products
• Leading and supporting content compilation for product support and technical documentation
• First Article Inspection (FAI) of inbound medical device products and component parts
• Product rework activity to support the Warranty function
• Supportive input into Corrective and Preventative Action (CAPA)
• Product testing to appropriate industry standards
• Creation and on-going auditing of management system procedures
• Input into the company’s Continual Improvement Program
• Administration of CE Technical Files
• Knowledge and awareness of ISO 9001 and ISO 13485 to MDR/2017/745 requirements

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Team player but able to work independently.
• Excellent written and verbal skills.

Education & Preferred Skills

• GCSEs in English and Maths
• Engineering experience
• Technically minded
• Problem solver

Location: Based out of Drakes Broughton, Pershore, WR10 2AG. Occasional travel required

Reporting to: UK Marketing Manager with a dotted line to the Quality, Regulatory & Conformance Manager.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Awards