Technical Quality of Acceptance Manager – Merchant Acceptance (Mexico & Caribbean)

Technical Quality of Acceptance Manager – Merchant Acceptance (Mexico & Caribbean), London

Client:

psd group

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

06.04.2025

Expiry Date:

21.05.2025

Job Description:

Inside IR35 12 month rolling contract

Technical Quality of Acceptance Manager – Merchant Acceptance (Mexico & Caribbean)

Hybrid - Remote/London Hammersmith or Farnborough

Role Overview:

As a Technical Quality of Acceptance (TQA) Manager, you will lead technical acceptance enablement activities across Mexico and the Caribbean, ensuring seamless payment experiences for merchants. Using data-driven insights and root cause analysis, you will drive resolution strategies and collaborate with specialized teams to improve acceptance performance.

You’ll be the go-to expert for all technical acceptance matters in your assigned region, providing critical updates to leadership and key stakeholders. This role requires a deep understanding of the payment ecosystem, particularly from a scheme or acquiring background, to identify and resolve checkout issues across POS terminals and e-commerce platforms.

What You’ll Do:

1. Drive Technical Acceptance – Lead initiatives to enhance acceptance rates, troubleshoot payment issues, and optimize transaction performance.
2. Stakeholder Management – Act as the trusted technical advisor for internal teams, partners, and merchants, ensuring smooth resolution of acceptance challenges.
3. Problem-Solving & Analysis – Utilize data tools to identify trends, analyze root causes, and implement effective remediation strategies.
4. Market Expansion Support – Collaborate with business development teams to grow acceptance in targeted markets.
5. Testing & Remediation – Support market testing activities and oversee remediation efforts to improve payment acceptance.
6. Reporting & Insights – Provide clear, concise updates and reports tailored to different levels of management.
7. Process Optimization – Ensure best practices, documentation, and compliance with auditing requirements.

What You Bring:

1. Extensive experience in the payments industry, ideally from a scheme or acquiring background.
2. Proven track record in managing card acceptance and technical remediation from an operational perspective.
3. Strong data analysis skills, including proficiency in Excel, trend analysis, and root cause analysis.
4. Excellent presentation and communication skills, with the ability to engage senior stakeholders.
5. Natural relationship builder with the ability to navigate complex business environments.

Preferred:

1. Fluency in Spanish to effectively support regional operations.

If you’re a proactive problem solver with a passion for optimizing payment acceptance, this role offers the perfect opportunity to make a tangible impact in a dynamic and evolving market.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.