Technical Quality Coordinator

Tropic Skincare; Croydon; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Private Medical Insurance

Medicash plan

Life insurance

Cycle to Work

On-site parking

Job summary

Tropic Skincare is seeking a Technical Quality Coordinator to safeguard product integrity from supplier to finished goods. You will manage the Quality Management System, drive GMP/compliance, and lead data-driven improvements across materials and packaging.

The role requires meticulous documentation, strong collaboration with R&D, Production, and suppliers, and a proactive approach to problem-solving in a fast-paced beauty business.

Qualifications

• Strong knowledge of ISO 9001 and ISO 22716 (Cosmetic GMP).
• Proficiency in technical data analysis, statistical tools, and quality software.
• Excellent attention to detail and strong documentation skills.
• Confident communicator able to collaborate across teams and with suppliers.
• Analytical mindset with proactive problem-solving.
• Ability to manage multiple priorities in a structured, fast-paced environment.

Responsibilities

• Implement and maintain ISO 9001 and ISO 22716 processes across materials and products.
• Coordinate audits, documentation control, and continuous improvement initiatives.
• Review packaging components, COA, SDS, and ingredient specs for compliance.
• Oversee testing releases and coordinate with suppliers and internal teams.
• Collaborate with R&D, Production, Procurement, and Regulatory for timely approvals.
• Assist with internal/external audits and document follow-up actions.

Skills

Quality systems knowledge

Technical data analysis

Statistical tools

Quality software (Excel, ERP/QMS)

Auditing experience

Detail orientation

Cross-functional collaboration

Tools

Excel

ERP/QMS

Job description

About The Role

We’re looking for a highly organised, detail-driven Technical Quality Coordinator to help safeguard the integrity of Tropic’s products from supplier to finished goods. In this role, you’ll be at the heart of our quality operations – ensuring everything we make meets the highest standards of safety, compliance, and performance.

You’ll work closely with teams across the business to keep our Quality Management System running smoothly, champion ISO 9001 and ISO 22716 (Cosmetic GMP) best practices, and make sure all materials entering and leaving the building are fully compliant. If you love data, thrive on process, and enjoy being the person who keeps everything running to gold-standard quality, this is the perfect opportunity to make a meaningful impact.

Key Responsibilities

Quality & Compliance

• Implement and maintain ISO 9001 and ISO 22716 (Cosmetic GMP) processes across incoming goods, raw materials, and finished products.
• Ensure raw materials and components are stored, handled, inspected, released and documented in full compliance with both standards.
• Act as a primary contact for internal/external audits, documentation control, and continuous improvement initiatives.
• Independently manage delegated projects, modules, and quality-related activities.
• Monitor and document activities to ensure ongoing adherence to GMP and QMS requirements.
• Investigate, record, and elevate non-conforming goods.

Technical Data & Analysis

• Collect, interpret, and trend laboratory and supplier data to identify patterns and drive corrective actions.
• Compile statistical reports and present insights to management.
• Process, trend, and elevate microbiology testing and results.
• Review and approve packaging components and artwork files.

Documentation & Approvals

• Review and approve artwork for accuracy and regulatory compliance.
• Manage and verify Certificates of Analysis (COA), Safety Data Sheets (MSDS/SDS), and ingredient specifications.
• Maintain accurate documentation for full traceability and audit readiness.
• Ensure SOPs, Work Instructions, Operating Instructions, and Quality Records remain current and compliant.

Testing & Release

• Coordinate and verify incoming component testing and releases for packaging and finished goods.
• Oversee raw material testing and make final release decisions.
• Liaise with suppliers and internal teams to resolve non-conformances promptly.

Cross-Functional Coordination

• Collaborate with R&D, Production, Procurement, and Regulatory teams to ensure timely approvals and issue resolution.
• Support continuous improvement initiatives and contribute to supplier quality development.

Auditing

• Assist with internal and external audits, providing required records and supporting follow-up actions.
• Conduct internal audits as per the audit schedule, documenting and escalating findings.

What We’re Looking For

• Strong knowledge of ISO 9001 and ISO 22716 (Cosmetic GMP) standards.
• Proficiency in technical data analysis, statistical tools, and quality software (e.g., Excel, ERP/QMS).
• Excellent attention to detail and strong documentation skills.
• Confident communicator able to collaborate effectively across teams and with suppliers.
• Analytical mindset with a proactive approach to problem-solving.
• Ability to manage multiple priorities while maintaining accuracy and compliance.
• A team player who thrives in a structured, fast-paced environment.

What We Offer

• Employment Type: This role is offered full-time, Monday to Friday, 9 am to 5 pm.
• Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
• Salary: £28,000 - £32,000 Depending on Experience
• Benefits: Up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: Immediate

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.