Digital Systems Administrator

RGIT Australia; Croydon; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Tropic Skincare in Croydon is seeking a Digital Systems Administrator to maintain and improve our ambassador digital platforms across the UK and US. You will work with the Digital team to ensure smooth operation of the Web Ordering site, eLearning, CMS, asset library, AI Chatbot, Events Platform and CRM.

This role emphasizes detail, organisation, and proactive problem solving, with hands-on experience across multiple platforms, testing, content management and cross-functional collaboration.

Qualifications

• Previous experience with CMS, CRM, e-commerce or product management systems.
• Understanding of User Acceptance Testing (UAT) or experience supporting digital testing processes.
• Experience uploading and managing digital content or assets across online platforms.
• Experience supporting product, promotional or campaign set-up within digital systems.

Responsibilities

• Support day-to-day administration and upkeep of ambassador digital platforms across UK and US.
• Perform regular audits to identify inconsistencies and ensure information is current.
• Manage SKU and digital product setup across systems with accurate pricing and availability.
• Upload and maintain content and digital assets across all platforms.
• Support launches, campaigns and promotions on digital platforms.
• Test platforms, including UAT, and document and escalate issues.
• Provide user support for ambassador digital systems and events setup.

Skills

Digital systems

Attention to detail

Organisational skills

Problem-solving

Communication skills

Team collaboration

Curiosity

Independent working

Tools

CMS platforms

CRM systems

E-commerce platforms

UAT support

Job description

As ourDigital Systems Administrator,you'llplayan important rolein keeping the digital platforms ourAmbassadorsuse every day running smoothly. Working within our Ambassador Development team and reporting to the Digital Systems Executive,you'llsupport the administration,maintenanceand continuous improvement of our digital ecosystem, helping to deliver a seamless experience for ourAmbassadorcommunity across both the UK and US markets.

This is a varied, detail-focused role spanning our Web Ordering site, eLearning platform, content management system, asset library, AI Chatbot, Events Platform and CRM app.You'llwork closely with our Digital team and cross-functional partners to support launches,promotionsand platform improvements, whileidentifyingand resolving issues before theyimpactourAmbassadors.

Youdon'tneed to arrive knowing every platform we use. What matters is thatyou'reorganised, digitally confident and naturally curious, with a sharp eye for detail and a genuine desire to understand how things work. If you enjoy bringing order to complex systems, spotting the things others might miss and taking pride in getting the details right,you'llthrive in this role.

Key Responsibilities

• Support the day-to-day administration and upkeep of ourAmbassadordigital platforms, ensuring informationremainsaccurate,currentand easy to access.
• Perform regular audits across Ambassador systems, including our UK and US platforms,identifyinginconsistenciesand ensuring information is correctlymaintained.
• Manage SKU and digital product set-up across relevant systems, ensuring product information, pricing and availability areaccurateand up to date.
• Upload, organise andmaintaincontent and digital assets across our Web Ordering site, eLearning platform, content management system, asset library, AI Chatbot, Events Platform and CRM app, ensuring resources areaccurate,accessibleand easy to find.
• Support the Digital Systems Executive and wider Digital team with offers, campaigns, productlaunchesand promotional activity across our platforms.
• Work collaboratively with cross-functional teams to ensure digital requirements are understood,preparedand delivered accurately and on time.
• Conduct platform testing, including User Acceptance Testing (UAT), for new products, promotions and platform enhancements, documenting, troubleshooting and escalating issues whererequired.
• Assist Ambassador Support with queries relating to Ambassador digital systems, providing clear andaccurateinformation.
• Support the set-up and administration of digital systems for online and live events.
• Support the organisation and delivery of Ambassador communications whererequired.
• Work alongside the Digital Systems Executive and third-party partners to support new platform features,enhancementsand continuous improvements.
• Share ideas and insights that contribute to platform roadmaps, helpingidentifyopportunities to improve systems,processesand the Ambassador experience.
• Provide wider administrative support to the Digital team, including form creation, documentation andmaintainingclear records and processes.

What We're Looking For

We'relooking for someone who enjoys working with digital systems and takes pride in getting the details right.You'llbe naturally curious,proactiveand organised, with a methodical approach to problem-solving and a genuine desire to improve the digital experience we provide to ourAmbassadorcommunity.

You'llbring:

• Strong attention to detail, particularly when working with data, productinformationand digital content.
• Strong organisational skills, with a proactive and hands-on approach to managing multiple priorities accurately.
• Confidence working across multiple digital platforms, with the curiosity and adaptability to learn new systems quickly.
• A methodical approach to checking information, spottinginconsistenciesand resolving problems.
• Clear written communication skills, with the ability to createaccuratecontent,communicationsand documentation.
• Strong collaboration skills and the confidence to work with colleagues across different teams.
• A genuine interest in digital systems,technologyand improving user experiences.
• The ability to work independently while knowing when to ask questions or elevate an issue.
• Previousexperience working with CMS, CRM,e-commerceor product management systems.
• An understanding of User Acceptance Testing (UAT) or experience supporting digital testing processes.
• Experience uploading and managing digital content or assets across online platforms.
• Experience supporting product, promotional or campaign set-up within digital systems.
• Previousexperience working with digital platforms within a retail, beauty, directsellingor community-led environment.

What We Offer

Employment Type:

This role is offered full-time, Monday to Friday,9 am to 5 pm.

Location:

Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.

HybridWorking:

Enjoy a blend of office and remote working with a minimum of 3 days in the office.

Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, on-site parking, regular social events, and plenty of well-being treats throughout the year.

Start Date:

Immediate

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free andCarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. Andthat’swhere you come in!

We’relooking for creative and ambitious people who share our vision and get excited about beautythat’sboth innovative and sustainable. Ifyou’repassionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protectedcharacteristicsand never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always havea great experiencewith Tropic.

Company Overview

We’re on a mission to do good beyond beauty, leading the charge with clinically tested formulas that are both ethical and effective. We believe that with an Infinite Purpose, real change happens. Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.