Technical Quality and Performance Coach

M Group Services Limited; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading provider of metering services in the UK energy retail sector, as a Technical Quality & Performance Coach. This role is key in ensuring compliance, mentoring staff, and improving technical processes within the metering team. With opportunities for career growth in a supportive environment, you will contribute to delivering top-tier service and quality.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Life assurance

Cycle to work scheme

Enhanced parental leaves

Discretionary bonus scheme

22 days plus bank holidays

Company vehicle for business use

Qualifications

• Minimum 5 years’ experience in metering.
• Ability to identify technical risks during audits.
• Desirable qualifications: Assessor, 3-phase, REGT1.

Responsibilities

• Mentor meter workers and support external audits.
• Ensure compliance through audits and investigations.
• Help shape technical standards and processes.

Skills

Compliance Auditing

Mentoring

Technical Risk Identification

Education

Dual Fuel Qualification

Gas and Electric Metering Qualifications

Assessor Qualification

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within ourMetering team.You’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.

Want to come and be a part of it?

What will you be doing?

As aTechnical Quality & Performance Coach, you’ll be at the heart of ourTechnical Safety & Assuranceteam, ensuring compliance through audits, investigations, and coaching. You’ll mentor meter workers, support external audits (MAMCOP, MOCOPA, BSI, NICEIC, Gas Safe), and help shape technical standards and processes. From training forums to accident investigations, your expertise will drive best-in-class metering services.

This role covers the East Midlands so a full UK drivince licence is required. Car provided.

If you thrive on precision, collaboration, and continuous improvement, this role is for you. Join us and be a key player in safety, quality, and innovation!

What you’ll bring

• Dual fuel qualification with a minimum of 5 years’ experience in metering.
• Other relevant qualifications in gas and electric metering.
• Ability to identify technical risks during field audits.
• Full UK driving licence
• Assessor qualification desireable
• Additional qualiticatios such as 3phase and REGT1 desireable

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 22 days plus bank holiday
• Company van/vehicle and fuel card for business use (telematics installed)
• Discretionary bonus scheme
  

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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