Technical Quality Analyst

Legal & General; England; On-site; GBP 52,000 - 58,000; Full time

Job summary

Legal & General is seeking a Technical Quality Analyst to join their team. The role involves reviewing pension calculations, supporting technical queries, and ensuring quality assurance in client services. With a competitive salary and comprehensive benefits, this position is perfect for someone with strong knowledge of pension schemes and excellent analytical skills.

Benefits

Performance bonuses

Share schemes

Pension contributions

Life assurance

Healthcare

Holiday entitlement

Electric car scheme

Discounts

Modern office spaces

Qualifications

• Strong knowledge of Defined Benefit pension schemes and legislation.
• Experience in pension calculations, administration, and quality assurance.
• Ability to manage priorities and work collaboratively.

Responsibilities

• Conduct quality assurance assessments for client services.
• Support technical and customer queries for excellent service.
• Develop QA strategies and mentor colleagues.

Skills

Analytical skills

Communication skills

Coaching skills

Education

Pension qualifications (e.g., PMI)

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. These underpin our retirement and protection solutions: we are an international player in pension risk transfer, UK and US life insurance, and UK workplace pensions and retirement.

L&G Institutional Retirement manages around 700,000 institutional customers' retirement benefits. Operating in the UK since 1987, we are the UK's longest-running insurer.

Our division offers pension risk transfer solutions for UK and US defined benefit schemes and reinsurance from Bermuda. We work with companies, pension schemes, and advisors to secure and protect retirement benefits.

Joining us means supporting customers' financial security in retirement, helping companies settle pension liabilities, and enabling long-term investments to back our pension promises.

Recruiter: Clarice Wale

Job Description

We're recruiting a Technical Quality Analyst with a base salary of £52,000 - £58,000 depending on experience.

As a Technical Quality Analyst, you will:

• Review and assess manual calculations and documents in PRT Client Services.
• Use your knowledge of Defined Benefit Pensions to identify root causes of issues and support solutions.
• Support technical and customer queries to ensure excellent customer service.

Responsibilities include conducting quality assurance assessments, supporting process improvements, collaborating with teams, providing coaching, developing QA strategies, and mentoring colleagues.

Qualifications

Candidates should have:

• Strong knowledge of Defined Benefit pension schemes and legislation.
• Experience in pension calculations, administration, and quality assurance.
• Excellent analytical, communication, and coaching skills.
• Ability to manage priorities and work collaboratively.
• Pension qualifications (e.g., PMI) or equivalent experience.

Benefits include performance bonuses, share schemes, pension contributions, life assurance, healthcare, holiday entitlement, electric car scheme, discounts, and modern office spaces.

Additional Information

At L&G, we foster an inclusive culture with flexible working options. We value strengths and potential over meeting every criterion. Join us to be part of a purpose-driven organization committed to building a better future.