Technical Project Manager - Salesforce Documentation and System Administration

ZipRecruiter; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A major tech firm in London is looking for a Technical Project Manager to document Salesforce system changes and translate legal requirements into actionable specifications. Candidates must possess a relevant Bachelor's degree and 4+ years of project support experience in a technology-driven environment. Strong Salesforce knowledge, excellent communication, and organizational skills are critical for this hybrid role, operating out of the Kings Cross office three days a week.

Qualifications

• 4+ years of experience in project support or documentation in a tech environment.
• Strong understanding of Salesforce capabilities and documentation of system changes.
• Ability to articulate complex requirements clearly.

Responsibilities

• Document all system-related changes and maintain records in Salesforce.
• Collaborate with technical teams to ensure system implementation and adoption.
• Translate legal requirements into clear technical specifications.

Skills

Salesforce documentation

Project management

Communication skills

Attention to detail

Collaboration

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

Jira

Asana

Microsoft Project

Job description

Job Description

Technical Project Manager – Salesforce Documentation and System Administration

Duration: 12 months

Location: Hybrid (London Kings Cross office – 3 days)

Pay: market rate – please specify desired hourly rate (PAYE)

Sector: Big tech

We are seeking a Global Scaled Compliance Digital Transformation Project Manager to join our Business Transformation team. As a key member of our technical support team, this critical role will be instrumental in documenting all system-related changes in Salesforce to establish the foundation for business-as-usual function for system enhancements. This individual will also play a key part in translating complex legal and compliance requirements into actionable technical specifications for software development engineers. This is a functional and process-oriented role, requiring precise documentation and clear communication.

Responsibilities:

• Salesforce Documentation & System Administration:
• Proactively identify and meticulously document all system-related changes and enhancements within Salesforce, ensuring comprehensive and up-to-date records are maintained for future reference.
• Establish and maintain a robust documentation framework and process to serve as the BAU triaging point for incoming enhancement requests and system change inquiries.
• Develop and maintain technical documentation to support system administration, including user guides, FAQs, and internal knowledge base articles.

• Technical Support & Troubleshooting:
• Troubleshoot system errors and escalate complex issues to senior technical staff.
• Support in testing and quality assurance activities to ensure system reliability and performance.
• Collaborate with the Business Transformation Delivery & Change Specialist and project team to ensure smooth system implementation and adoption.

• Legal & Compliance Requirement Articulation:
• Act as a key liaison between Legal/Compliance teams and software development engineers, articulating complex legal and regulatory requirements into clear, unambiguous technical specifications for system development

• System Knowledge & Information Flow:
• Maintain up-to-date knowledge of Salesforce capabilities, configurations, and customizations relevant to ongoing transformation projects.
• Inform the Business Transformation Team on current system capabilities and constraints relevant to architecture design discussions.

• Administrative & Operational Support:
• Provide essential administrative support related to system change processes, including scheduling documentation reviews, managing approval workflows, and tracking relevant deliverables.
• Support the logistical preparation for system-related workshops or training sessions, as required.
• Maintain detailed project plans, timelines, and action logs, meticulously tracking progress, dependencies, and critical path items.

Requirements:

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 4+ years of experience in project support, documentation, or a related field within a technology-driven environment.
• Strong understanding of Salesforce capabilities and experience in documenting system changes.
• Excellent organizational skills with meticulous attention to detail.
• Strong verbal and written communication skills, with the ability to articulate complex requirements clearly.
• Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with legal and compliance requirements in a technology context is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities
• Good communication, interpersonal, and stakeholder engagement skills

Nice to Have:

• Salesforce Administrator Certification.
• Certification in project management (e.g., PMP, PRINCE2)
• Experience in a compliance or regulatory environment.