Technical Project Manager/Field Application Engineer

PervasID; Cambridge; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Pre-Sales Engineer / Technical Project Manager to join their dynamic team. This role involves planning and managing customer trials, optimizing system performance, and ensuring customer satisfaction through effective communication and support. You will collaborate closely with engineering and customer experience teams to enhance product functionality and meet client needs. This full-time position not only offers the opportunity to work with cutting-edge RFID technology but also requires a proactive approach and willingness to travel. If you are driven by innovation and customer success, this role is an exciting opportunity to make a significant impact.

Qualifications

• Degree or equivalent in computing or scientific discipline is essential.
• 5+ years in a commercial product environment with project management skills.

Responsibilities

• Manage customer trials, pilots, and demonstrations to meet business objectives.
• Analyze trial data and present results to customers effectively.

Skills

Project Management

Data Analysis

Software Development

Customer Engagement

Problem Solving

Education

Degree in Computing or Scientific Discipline

Tools

RFID Reader Systems

VM in Cloud

IP Networking

Job description

Background

PervasID designs and supplies best-in-class, passive RFID fixed reader systems enabling our customers to better track their inventory and optimise their asset management. Based on proprietary technology developed by our founders at Cambridge University, our RFID readers have far greater accuracy, range, and speed than any other RFID readers on the market.

We are growing fast and are backed by leading strategic investors such as Stanley Black & Decker and Prosegur. We have ambitious plans to continue our growth and become the global market leader. To drive this growth, the company is seeking to engage a Pre-Sales Engineer / Technical Project Manager. You will be a key member of the team, managing customer engagement with PervasID’s product to help us achieve financial growth through demonstrating and improving on our market-leading product performance. This role will report to the Director of Technical Pre-Sales Engineering.

Job Description

The primary role within the team is planning and management of customer trials, pilots, and demonstrations in support of the company’s Business Development objectives. This includes introducing the system to the customer, planning the physical layout at a customer site, supporting the customer’s deployment and integration with the system, optimising the system’s ongoing performance, and ultimately communicating this performance through detailed analysis of the results.

You will also be working closely with both our Engineering and Customer Experience teams to ensure the product performance and functionality meets the customers’ requirements, and investigate methods of system optimisation in customer applications, both in lab and customer environments.

You will be self-motivated, proactive, and have a desire to take ownership of specific problems and develop your own task plan to investigate and resolve them.

Responsibilities

• Work at all levels of the pilot/trial process, including:
• Working with customers to understand their application requirements
• Responsibility for the planning of trials, pilots, and demonstrations to meet customer requirements
• On and off site customer support, deployment, and testing
• Providing an interface between the Engineering team and the customer when application/middleware software integration is required
• Configuration, operation, and optimisation of PervasID and 3rd party equipment within both lab and customer environments
• Analysing the data from trials and pilots and presenting the results to customers

Required Technical Skills

• Degree or equivalent, preferably in a computing or scientific discipline
• Early career experience in software development
• Minimum of 5 years’ experience working in a commercial product environment
• Demonstrable skills in project management within a technical and field-based product installation environment
• Practical knowledge and experience of data analysis

Other Useful Skills

• Understanding of RF systems (e.g. transmitters, receivers, antennas, and propagation)
• Set up, configure and PervasID RFID reader systems in customer environments (e.g. VM in cloud or on-premises)
• Understanding of IP network
• Desire to learn and understand in customer system architecture

Essential Attributes

• Must be organized and have a methodical approach to problem solving
• Ability to work independently and as part of a team
• Excellent interpersonal communications, especially in a customer-facing environment
• A willingness to travel
• Hands-on approach
• Willingness to work with other areas of the business, including with technical staff should need arise

This is a full-time position and will require frequent travel to customer sites.

For further information or to apply for any of these positions please send a copy of your CV and a covering letter to [e-mail]

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