Technical Project Manager

Queen Square Recruitment; Sheffield; On-site; GBP 70,000 - 110,000; Full time

Job summary

Queen Square Recruitment is seeking an experienced Infrastructure Network Technical Project Manager to deliver complex, global transformation programmes in a major banking environment. You will lead end-to-end delivery of Network Infrastructure, Telecoms, Contact Centre and Connectivity projects, coordinating cross-functional teams and external suppliers.

You will manage multimillion-dollar budgets, report to senior stakeholders, and ensure alignment with Agile/Waterfall governance within a

Qualifications

• PMP certification required.
• Experience delivering large-scale network and contact centre projects.
• Strong financial management of multi-million-dollar budgets.
• Proven ability to manage global teams, suppliers and stakeholders.
• Knowledge of Agile and Waterfall methodologies.
• Technical understanding of networking, cloud, and telecoms.

Responsibilities

• Lead complex global Network Infrastructure and Connectivity Transformation projects.
• Manage end-to-end delivery from initiation to BAU handover.
• Oversee Genesys deployments and SBC-based contact centre initiatives.
• Manage multi-million-dollar budgets with forecasting and cost control.
• Coordinate global delivery teams, suppliers and senior stakeholders.
• Provide executive project reporting and risk management.

Skills

Project management

Stakeholder engagement

Budget management

Agile & Waterfall

Cross-functional leadership

Education

PMP certification

Tools

Jira

Confluence

MS Project

Clarity

Genesys

SBC

Job description

Infrastructure Network Technical Project Manager

Our client is looking for an experienced Infrastructure Network Technical Project Manager to deliver complex, global infrastructure and connectivity transformation programmes within a major banking environment.

You will lead end-to-end delivery of strategic Network Infrastructure, Telecoms, Contact Centre and Connectivity Transformation projects, managing cross-functional teams, external suppliers, senior stakeholders and multimillion-dollar budgets.

Key Responsibilities

• Lead complex, global Network Infrastructure and Connectivity Transformation projects across multiple business units and regions.
• Manage end-to-end project delivery, including initiation, planning, execution, governance, implementation and BAU handover.
• Deliver projects involving network infrastructure, telecoms, firewalls, routing, cloud connectivity and contact centre platforms.
• Oversee Genesys deployments, Session Border Controllers (SBC) and contact centre technology initiatives.
• Manage multimillion-dollar project budgets, including forecasting, accruals, financial reporting and cost control.
• Coordinate global delivery teams, technical SMEs, external suppliers and senior business stakeholders.
• Provide executive and board-level project reporting, managing risks, issues, dependencies and milestones.
• Ensure adherence to enterprise change frameworks, governance standards and Agile/Waterfall methodologies.
• Manage project resources, workforce planning and delivery capacity.
• Support service transition, operational readiness and handover into Business-as-Usual operations.
• Proven experience as a Technical Project Manager / Infrastructure Project Manager / Network Project Manager within large enterprise environments.
• Strong experience delivering Network Infrastructure, Connectivity and Telecoms Transformation projects.
• Technical understanding of Networking, Firewalls, Routing, Cloud Infrastructure and Solution Architecture.
• Experience managing Contact Centre technology projects, ideally involving Genesys and Session Border Controllers (SBC).
• Experience delivering complex, global technology programmes with matrixed teams and external suppliers.
• Strong project financial management, including budgets exceeding $10m annually, forecasting and accruals.
• Experience managing senior executive stakeholders, project governance and cross-functional delivery.
• Strong knowledge of Agile and Waterfall project management methodologies.
• Experience using Clarity, Jira, Confluence and MS Project.
• Strong supplier management, communication, leadership and stakeholder engagement skills.

Mandatory Certification

• PMP (Project Management Professional)