Technical Project Manager

La Fosse; Greater London; On-site; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Benefits

Job summary

La Fosse is recruiting a Technical Project Manager for CRM development and delivery in London. You will drive the delivery of the Dynamics 365 platform, owning the tooling build, pilot deployment, plan, dependencies, quality gates and vendor relationships.

This role sits within a multi-year transformation programme to make the organisation more agile and product-driven, embedding technology across operations.

Qualifications

• Experience delivering large-scale or multi-market initiatives from design to implementation.
• Strong delivery experience with CRM platforms (Dynamics 365) or mobile/app ecosystems.
• Excellent analytical and structured problem-solving skills.
• Clear communication and organisation to drive meetings and outcomes.
• Experience with offshore development teams and Agile/hybrid delivery.

Responsibilities

• Own and manage the tooling delivery plan across CRM and app workstreams.
• Act as the primary day-to-day delivery interface with the development team using Agile principles.
• Manage dependencies, decisions and blockers to SLAs; maintain RAID logs.
• Ensure deliverables meet agreed acceptance criteria with business SMEs.
• Coordinate testing with test leads; track defects and adhere to quality gates.
• Provide reporting into programme governance and lead cross-team standups.

Skills

Offshore collaboration

Project management

CRM platforms

Analytical thinking

Communication & organisation

Agile delivery

Tools

Azure DevOps

Test management

Release management

Job description

Technical Project Manager - CRM Development & Delivery - London - £70-75k - Consulting

Role Overview

My client based in West London, a Global Data Services Organisation are seeking a technical Technical Project Manager / Delivery Manager to drive the delivery of their Dynamics 365 platform.

The ideal candidate will have consulting industry experience - however this is not a must have requirement.

This role is critical within their multi year transformation programme to become a more agile, global product and services company, embedding technology throughout all of their operations.

You will own the day-to-day management of the tooling build and initial pilot deployment, owning the plan, dependencies, quality gates and the working-level vendor relationship. You will ensure the development effort/quality is kept on track against the agreed milestones and work with the various teams to identify and resolve delivery issues and blockers.

This role is ideal for a delivery or project manager with a strong technical grounding and organisation skills who can hold credible conversations with architects and developers, challenge estimates constructively, proactively spot problems and help lead discussions to find potential solutions.

Key Responsibilities

• Own and manage the tooling delivery plan across CRM and app workstreams.
• Act as the primary day-to-day delivery interface with the development team, working with Agile delivery methodology principles and project management tooling.
• Manage dependencies, decisions and blockers to agreed SLAs, maintaining RAID logs and ensuring environments, test data and third-party inputs are ready when required.
• Working with the delivery team and business SMEs to ensure deliverables are built to agreed acceptance criteria.
• Coordinate testing execution with test leads, ensuring defects are tracked and resolved and quality gates are adhered to.
• Provide clear reporting into programme governance, lead cross-team daily standups and weekly reporting forums.

Who we are looking for:

• Experience working with offshore development teams
• Proven project management experience with delivering large-scale or multi-market initiatives, from design through to implementation.
• Strong technology delivery experience with CRM platforms (ideally Microsoft Dynamics 365), mobile or app ecosystems, or other related products.
• Excellent analytical and structured problem-solving skills, with the ability to break down complex challenges and develop practical solutions.
• Clear communication and organisation skillsets, being able to structure and lead meetings to drive outcomes against expected agenda items.
• Comfortable in Agile and hybrid delivery, backlog tooling (Azure DevOps), release and environment management, and structuring test phases.

Confidential

This is a 12 month FTC with a view of going permanent after 12 months - up to 75k + benefits