Technical Project Consultant

Silverbear Ltd.; Waterlooville; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Project Consultant to enhance software solutions in the retail and hospitality sectors. In this dynamic role, you'll be instrumental in delivering cutting-edge POS systems and ensuring seamless software implementation. Your expertise in project management and customer training will help clients maximize their use of innovative technology. Join a forward-thinking company that values organizational excellence and offers a hybrid working model with generous benefits, including enhanced leave and professional development opportunities. If you're passionate about technology and customer success, this is your chance to shine!

Benefits

Life Assurance

Private medical cover

Enhanced Company Pension

25 days annual leave + birthday off

Enhanced maternity, paternity, and adoption pay

Generous training budgets

Reimbursement for professional memberships

Qualifications

• Experience in software training or implementation, especially in retail or hospitality.
• Strong organizational skills and ability to manage multiple projects effectively.

Responsibilities

• Assist in software implementation and support for various products.
• Deliver training sessions and consultations for customers.

Skills

Project Management

Communication Skills

Problem-Solving

Organizational Skills

Customer-Centric Approach

Technical Understanding

Education

Prince2 Foundation qualification

Tools

POS solutions

Customer Ordering App

FUSE

Swan Mobile

TRIMSm

Omnisend

BalancePay

Cymba

Job description

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Technical Project Consultant – Join a Leading Tech Company!

Are you tech-savvy, highly organized, and passionate about software solutions? Do you have experience in software training or implementation, ideally within retail or hospitality? If you’re looking to take your career to the next level in project management, we have the perfect opportunity for you!

At ClearCourse, we provide cutting-edge POS solutions and integrated payment systems that help businesses in retail and hospitality operate more efficiently. As a Technical Project Consultant, you’ll play a crucial role in software implementation, training, and project coordination, ensuring seamless delivery for our customers.

What You’ll Be Doing:

• Software Implementation & Support: Assist in delivering and deploying Swan and Epos Bureau products, as well as related software such as Customer Ordering App, FUSE, Swan Mobile, TRIMSm, Omnisend, BalancePay, and Cymba.
• Project Coordination: Support project managers in planning, coordinating, and managing software implementations and customer training sessions.
• Customer Training & Consultation: Deliver engaging training sessions and consultations, helping customers make the most of our software.
• Stakeholder Collaboration: Work closely with internal and external teams to ensure smooth project execution and high customer satisfaction.
• Problem-Solving & Risk Management: Identify potential risks and communicate them to the project team in a timely manner.
• Data & System Management: Assist customers with data setup, software installations, and system configurations based on their business needs.
• Cross-Team Collaboration: Work alongside Product Managers, Development, Support, and Implementation teams to drive successful project outcomes.

What We’re Looking For:

• Organizational Excellence: Strong time management and prioritization skills to keep projects on track.
• Communication Skills: Exceptional verbal and written communication to engage with both technical and non-technical stakeholders.
• Technical Understanding: Ability to grasp software solutions and translate customer needs into effective implementations.
• Customer-Centric Approach: Experience working with cross-functional teams and delivering on customer requirements.
• Problem-Solving Mindset: Analytical and practical skills to resolve challenges efficiently.
• Attention to Detail: Ensuring accuracy in software setup, training documentation, and project execution.
• Background in retail, hospitality, or software implementation is a strong advantage.
• Experience in software training, technical support, or implementation.
• Familiarity with financial and operational processes in project environments.
• Prince2 Foundation qualification (or similar project management certification) is a plus.

What We Offer:

• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Hybrid-working model with 25 days annual leave + your birthday off
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships

Ready to Take the Next Step?

If you’re a technical expert with a passion for project management and customer success, we’d love to hear from you!