Technical Program Manager, Enterprise London, UK Apply →

Scale AI, Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Scale AI, Inc. is seeking a Technical Program Manager to partner with Frontier Agent Engineering on enterprise customer engagements, owning execution across timelines, milestones, risks, and dependencies.

This role drives strategic alignment and end-to-end delivery of critical Enterprise initiatives, acting as the communication backbone between engineering, product, and executive leadership. You are accountable for measurable outcomes, translating technical complexity into clear execution

Qualifications

• 5+ years of experience as a Technical Program Manager or similar in large-scale software or ML projects.
• 2+ years in engineering infrastructure, platform services, or distributed systems programs.
• Strong understanding of Generative AI lifecycles, including LLMs, fine-tuning, and evaluation.
• Proven ability to present to executive stakeholders and translate complex tech into business impact.
• Advanced proficiency with Jira, Linear, and modern PM tooling.
• Growth mindset with enthusiasm for ML/GenAI practices.

Responsibilities

• End-to-End Program Ownership: Plan, schedule and execute enterprise-grade programs, ensuring on-time delivery.
• Cross-Functional Architecture Integration: Manage dependencies and communicate across Platform, Frontline eng., and Product teams.
• Technical Translation & Executive Influence: Translate technical details into clear insights for engineers and C-suite.
• Risk & Dependency Mitigation: Identify and mitigate risks to maintain momentum in complex AI deployments.
• Process Evolution: Modernize agile frameworks (Jira, Linear) for rapid ML and software lifecycles.
• Metrics-Driven Accountability: Define and report program health metrics to leadership.

Skills

Enterprise-Scale Experience

Engineering Domain

AI/ML Literacy

Executive Communication

PM Tools Proficiency

Growth Mindset

Tools

Jira

Linear

Job description

As aTechnical Program Manager, you will partner with our Frontier Agent Engineering teams on enterprise customer engagements — owning operational execution and delivery of our technical work by managing timelines, milestones, risks, and dependencies across technical deliverables. You will drive the strategic alignment and end-to-end execution of our most critical Enterprise initiatives. This is a high-leverage, technical leadership role where you will own program delivery from initial scoping to measurable, enterprise-wide adoption. You will serve as the core communication backbone and connective tissue between engineering, product, and executive leadership.

You are not just managing timelines; you are accountable for systemic, measurable outcomes, driving efficiency across the full agentic application development process. Operating in a hyper-growth, demanding AI environment, you will translate technical complexity into clear execution strategies, proactively mitigate risks, and ensure our engineering teams deliver reliable, high-value solutions at scale.

Key Responsibilities

• End-to-End Program Ownership:Own the strategic planning, scheduling, and high-velocity execution of multiple enterprise-grade programs, ensuring on-time delivery against aggressive product goals. Run weekly cross-functional syncs, surface blockers, drive decisions.
• Cross-Functional Architecture Integration:Manage complex dependencies and technical communication across core teams (e.g., Platform, Forward Deployed Engineering, Product) to seamlessly deliver frontier agents to our enterprise customers.
• Technical Translation & Executive Influence:Synthesize deep technical complexities into concise, actionable insights for both engineers and C-suite stakeholders. Drive absolute clarity across the delivery team regarding priorities, risks, and strategic outcomes.
• Risk & Dependency Mitigation:Proactively identify, track, and architect mitigations for technical risks unique to enterprise AI deployment, maintaining momentum in the face of ambiguity.
• Process Evolution:Modernize and scale agile execution frameworks (e.g., Jira, Linear) to support rapid, iterative machine learning and software development lifecycles.
• Metrics-Driven Accountability:Define, track, and report on key program health metrics, delivery forecasts, and engineering bottlenecks directly to executive leadership.

Minimum Qualifications

• 5+ Enterprise-Scale Experience:5+ years of experience as a Technical Program Manager or in a technical leadership role managing complex, large-scale software engineering or machine learning development projects.
• Engineering Domain Expertise:2+ years of dedicated experience managing programs focused directly on core engineering infrastructure, platform services, or distributed systems.
• AI/ML Literacy:Strong foundational understanding of the Generative AI lifecycle, including LLM utilization for structured downstream tasks, model fine-tuning, and performance evaluation.
• Masterful Communication:Proven track record of presenting to and influencing executive-level stakeholders, with the ability to translate complex technical challenges into clear business impacts.
• Execution Excellence:Advanced proficiency with iterative development methodologies and modern project management tooling (Jira, Linear, etc.).
• Growth Mindset:An insatiable appetite for learning and deeply engaging with modern ML/GenAI practices and infrastructure.

Nice-to-Have Qualifications

• Engineering Roots:Strong software engineering fundamentals, ideally with prior professional experience as a software engineer or data developer before transitioning into program management.
• Platform Adoption Track Record:Proven success driving the internal adoption of technical platforms, SDKs, or APIs across disparate product lines or independent business units.
• Data-Centric AI Familiarity:Direct experience working with data quality pipelines, LLM-as-a-judge evaluation frameworks, or automated RLHF systems.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

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