Technical Program Manager, Customer Network Solutions

Google; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Program Manager to lead complex projects in customer network solutions. This role involves utilizing technical expertise to manage multi-disciplinary teams, ensuring customer needs are prioritized, and developing tailored strategies to enhance customer experiences. You will work closely with engineers and stakeholders, advocating for customer needs while driving the development of innovative network engineering products. Join a dynamic team where your contributions will have a significant impact on customer success and network efficiency.

Qualifications

• 5+ years of experience in program management within technology.
• Experience in customer-facing roles and networking industry.

Responsibilities

• Lead complex, multi-disciplinary projects from start to finish.
• Collaborate with engineers and stakeholders to deliver network solutions.

Skills

Program Management

Customer-Facing Roles

Networking Industry Experience

Communication Skills

Problem-Solving Skills

Analytical Skills

Education

Bachelor's Degree

Job description

Google Technical Program Manager, Customer Network Solutions in London, United Kingdom

Minimum Qualifications:

1. Bachelor's degree or equivalent practical experience.
2. 5 years of experience in program management.
3. Experience in customer-facing roles within the technology industry, in the networking space.
4. Experience working in the networking industry.

Preferred Qualifications:

1. Experience working with large, complex organizations and cross-functional teams.
2. Excellent communication and presentation skills, with the ability to articulate technical concepts to a non-technical audience.
3. Strong problem-solving and analytical skills.
4. Passion for driving customer success and delivering exceptional customer experiences.

As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In this role, you will identify and prioritize key customer needs and challenges, and help develop tailored strategies to address them effectively. You will collaborate with globally distributed teams to manage and drive the development and delivery of enterprise network engineering products, utilizing automation and software programs to provide efficient network services to customers.

Build and maintain strong relationships with key stakeholders within the product areas, including program, engineers, and product. Advocate for the customer within Google Enterprise Network (GEN) and across Google, ensuring that customer needs are prioritized.

Collaborate with Network Engineers, Software Engineers, and Project Managers to deliver large-scale technical networking projects.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.