Technical Product Support Assistant (Part-time)

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Technical Product Support Assistant (Part-time), Watford

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Client:

BRE

Location:

Watford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

511f6af6ab78

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.

Make your mark at BRE!

Help BRE make buildings safer and more sustainable!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

About the Role
The Technical Customer Support Assistant plays a key role in supporting YellowJacket, a cloud-based health and safety platform used across construction sites. This part-time position focuses on providing high-quality customer and technical support, ensuring smooth operation and a positive user experience.

Key Responsibilities and Tasks

Respond to customer and technical enquiries in line with agreed Service Level Agreements (SLAs)

Maintain accurate customer records using CRM systems

Support licence renewals and other account management activities

Collect and log customer feedback to inform product development

Assist the Product Manager by sharing user insights and issues

Conduct User Acceptance Testing (UAT) for new system updates and features

Collaborate with internal teams to resolve issues and improve customer experience

What We Are Looking For
We are looking for someone who is passionate about delivering high-quality support and ensuring customers get the most from their experience with YellowJacket. The successful individual will bring a proactive, organised, and customer-focused approach to their work.

Experience in a customer support or service role, with a clear understanding of how to identify and respond to customer needs

Confident communicator, able to engage professionally with users via phone, email, or online channels

Comfortable working with digital tools, including CRM systems and Microsoft Office

Quick to learn new software and keen to understand how systems work in order to support others effectively

Strong attention to detail when handling data, logging feedback, and managing records

Organised and reliable, able to juggle multiple priorities and manage time effectively in a part-time schedule

A collaborative mindset, willing to work with colleagues across the business to resolve issues and improve the customer experience

An interest in helping shape product improvements by sharing user feedback and contributing to testing activities

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, wellbeing, and career development.

Financial & Security Benefits

• A salary of £28,000 (FTE)
• Life assurance – 4x your basic salary
• Enhanced maternity package
• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (2 days per month for collaboration and team meetings).

During the initial training period, you will need to be present at our Watford office for 2-3 days per week.

Working pattern

This role is part-time up to 25 hours per week. Ideally, this would be 5 hours per day, but we are open to discussions.

Our Recruitment Process

Online Assessment

Shortly after you apply (within approximately 10 minutes), you’ll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability.

Our specialist hiring team will review all applications and shortlist candidates. We’ll then update you on the outcome of your application.

First Stage Interviews – 1st to 15th May

If shortlisted, we will invite you to a virtual interview.

Second Stage Interviews – 16th to 29th May

If successful in the first stage, you will be invited to a virtual second-stage interview.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

BRE is an equal opportunity employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.