Technical Product Specialist (TPS) - Signals & API

TikTok; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Technical Product Specialist to deliver pre- and post-sales implementation and advertising support for top advertisers. The role focuses on Signals/Measurement and API monetization, leveraging technical know-how to resolve product issues.

Based in our London hub, you will collaborate with in-market sales and product teams in a fast-growth environment, coordinating with engineering and sales to drive customer success.

Qualifications

• Bachelor's degree in Computer Science or equivalent
• Proven analytical experience with data-driven product insights
• Experience with support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)

Responsibilities

• Provide pre- and post-sales implementation and advertising support to TikTok's top advertisers.
• Specialize in Signals/Measurement and API monetization product pillars.
• Collaborate closely with in-market sales and product teams in a high-growth environment.
• Work with digital advertising, web and app signals and implement technologies hands-on.

Skills

Analytical thinking

Data-driven problem solving

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or equivalent

Tools

HTML

CSS

JavaScript

SQL

XML

HTTP protocols

Jira

Zendesk

Freshdesk

Salesforce

Job description

Responsibilities

At Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, London and multiple locations in the US.

TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to Tiktok's top advertisers. Candidate needs to balance customer service with technical know-how and specialize in Signals/Measurement and API monetization product pillars using their expertise to assist businesses with product issues. Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment. An ability to self-motivate, prioritize and influence partners are key skills. Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology.

Qualifications

Minimum Qualifications:

• - A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience
• - Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers
• - Analytical experience solving problems using data and providing actionable product insights
• - Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)

Preferred Qualifications:

• - 2+ years of experience in Ad tech/digital technology fields
• - Experience driving technical implementation with advertising/software products working directly with clients technical teams.
• - Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers and Sales.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.