Technical Product Owner– Assisted Service

Johnson & Johnson; Wokingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

Johnson & Johnson is seeking a highly motivated Technical Product Owner to enhance Global Assisted Service Cx capabilities. This role focuses on communication of product strategy, effective backlog management, and ensuring Agile collaboration while delivering solutions that drive measurable value. The ideal candidate will have experience in technology product management and a strong understanding of supply chain processes.

Qualifications

• 5+ years in Information Technology.
• 2+ years in Supply Chain.
• Product Management experience is required.

Responsibilities

• Manage product backlog and articulate product vision.
• Collaborate on strategy execution and ensure Agile practices.
• Oversee documentation and quality assurance.

Skills

Agile delivery methodologies

Interpersonal communication

Collaboration

Business analysis

Education

Bachelor’s degree in Management Information Systems, Computer Science or relevant field

Master's degree

Tools

CRM systems

Contact Center solutions (Genesys, Amazon Connect)

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Digital Marketing

Job Sub Function:

Digital Product Management

Job Category:

People Leader

All Job Posting Locations:

High Wycombe, Buckinghamshire, United Kingdom, Wokingham, Berkshire, United Kingdom

Job Description:

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Owner to support our Global Assisted Service Customer Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you!

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Titusville, NJ, or remote in the U.S., São Paulo, Brazil, Bogota, Columbia, Issy-les-Moulineaux, France, Pomezia, Italy and the UK.

Titusville, NJ, US - Requisition Number: R-021305

São Paulo, Brazil & Bogota, Columbia - Requisition Number: R-022580

Issy-les-Moulineaux, France & Pomezia, Italy - Requisition Number: R-22586

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are less invasive, and solutions are personal. Through our expertise in Innovative Medicine we are positioned to innovate across the full spectrum of healthcare solutions to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Innovative Medicine TPO – Assisted Service is responsible for the overall strategic direction for technology supporting our Assisted Service Cx capabilities globally. The TPO will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our supply chain strategy. This individual will require a strong mix of leadership skills with business and technical competence to drive measurable value aligned to our vision and technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends.

Responsibilities:

• Vision and Strategy Communication: Articulate a clear product vision, strategy, and roadmap that align with long-term business goals. Take ownership of its multi-generational approach to ensure stakeholder clarity and engagement.
• Global Strategy Execution: Implement defined strategies that leverage technology to enhance business process efficiency and manage expectations effectively.
• Backlog Management: Develop and prioritize a comprehensive product backlog with clear epics and user stories for efficient sprint execution.
• Agile Collaboration: Actively contribute to Agile ceremonies (planning, stand-ups, retrospectives) to enhance team alignment and continuous improvement.
• Quality Assurance: Ensure user stories are complete and meet acceptance criteria for high-quality deliverables.
• Documentation Oversight: Create and maintain essential software development documents including plans, release notes, and maintenance schedules.
• Agile Excellence: Drive enhancements in Agile practices to foster increased productivity and adaptability.
• Business Case Support: Collaborate with stakeholders and IT leaders to craft compelling business cases for product initiatives.
• Resource Coordination: Partner with Technical Services (TS) for effective resource allocation in alignment with business goals.
• ROI Maximization: Identify and prioritize product features based on business value to ensure optimal Return on Investment.
• Cost Management: Optimize Total Cost of Ownership (TCO) through cost-reduction initiatives, collaborating with finance for operational efficiency.
• Cybersecurity Collaboration: Work with ISRM and engineering teams on cybersecurity initiatives to maintain secure operations and manage technical debt.
• Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.

Key Attributes of the Role:

• Technology Product Strategy: Develop and lead technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to define Product Vision and build, maintain and complete accompanying capability roadmap; Effectively balance discovery and delivery to drive innovation and value. Product roadmaps to be based on continuous improvement aligned to evolving business strategy, integration of industry leading technologies, and product lifecycle management. Leader have ability to manage organizational capacity against product demand. Products must be delivered with quality, at scale, while meeting or exceeding customer’s expectations.
• Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to modernize core distribution and warehouse platforms supporting global strategy delivering measurable business value across enterprise product delivery, experience with government regulations and contract process, user-centric design techniques with understanding technology trends in business analysis for this role.
• Technical depth: Technical scope of knowledge includes a broad understanding of CRM, case management and Contact Center solution, CTI, with continual exploration of leading technologies, including artificial intelligence.
• Interact with suppliers and vendors to evaluate software, hardware, or services and make recommendations. Partnering with Vendors to ensure compliance with J&J standards, policies and procedures.
• Continuously learn via research, collaboration with technology vendors, IT Architecture and attend tech events to get ahead of the curve and proactively being new relevant capabilities to the product line.

Qualifications

Education:

• A Bachelor’s degree is required preferably in the field of Management Information Systems, Computer Science or other relevant field.
• A Master's degree is preferred.

Experience and Skills:

Required:

• At least 5 years of Experience in Information Technology.
• 2+ years of Supply Chain is required.
• Demonstrated ability to deliver sophisticated solutions applying Agile delivery methodologies required.
• Excellent interpersonal and communication skills (oral and written).
• Self-motivated leader that can build highly effective, collaborative teams that deliver measurable value.
• Product Management experience is required.
• CRM.
• Contact Center solution, preferred Genesys and/or Amazon Connect.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.