Technical Product Manager - Platform

WTW; Reigate; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Income protection

Hybrid work

Volunteer day

EV car scheme

Share scheme

Cycle-to-work

Dental coverage

Optical coverage

Critical illness cover

Job summary

WTW is seeking a talented Technical Product Manager to join our global Platform team. You will own the vision, strategy and roadmap for one or more Platform services, coordinating with engineering and business stakeholders to deliver market-leading SaaS solutions for insurance clients.

You will socialise the strategy, define outcomes and measure ROI, while mentoring product management and promoting technical excellence within the team. Hybrid working in the UK is supported.

Qualifications

• Outcome-focused product management experience with Public Cloud and Software-as-a-Service solutions.
• Strong interpersonal and communication skills; ability to distill complex topics for non-technical audiences.
• Able to manage, align and influence multiple stakeholders at varying levels of seniority.

Responsibilities

• Own the product vision, strategy and roadmap for one or more Platform services.
• Socialize the vision with the business and manage expectations with stakeholders.
• Define and prioritise business outcomes and ensure solutions meet end user needs.
• Define and track product metrics, ROI and business case for Platform services.
• Capture user and business requirements across technology teams; balance qualitative and quantitative insights.
• Adopt a test-and-learn approach to validate assumptions early; increase value delivered.
• Support solution design, technical decisions and release management for Platform services.
• Accountable for adoption and go-to-market plans for Platform services.
• Create clear, effective documentation and communicate delivery updates to the business.

Skills

Product management

Public Cloud

SaaS

Interpersonal skills

Communication

Stakeholder management

Education

Degree in Computer Science or Engineering

Job description

Description

We’re seeking a talented and curious Technical Product Manager to join our global Platform team, which sits at the centre of our SaaS transformation for our insurance technology business. You will work across every part of our technology business to solve problems spanning our whole product portfolio in delivering market-leading SaaS solutions to our insurance clients. This is a unique opportunity to get exposure to a wide variety of business problems, products and stakeholders. The role requires someone who has both deep technical expertise and strong product management experience to lead a development team supporting one or more Platform services.

The Role

• Own the product vision, strategy and roadmap for one or more Platform services.
• Socializing the vision and strategy with the business and managing expectations on the scope with stakeholders.
• Defining and prioritizing business level outcomes/problems to solve (and what's out of scope)
• Responsible for ensuring solutions are viable for the business and meet end user needs.
• Defining and tracking product metrics, return on investment and the business case for one or more Platform services.
• Elicit and capture user and business requirements across our technology teams.
• Combine qualitative and quantitative insights to support prioritisation and product decisions.
• Adopt a test and learn approach to validate assumptions early and increase confidence in the value we are delivering to the business and our clients.
• Support solution design, technical decisions and release management for one or more Platform services.
• Accountable for the adoption and go-to-market plan for one or more Platform services.
• Create clear and effective documentation.
• Prioritise delivery trade-offs, technical debt and cost/efficiency decisions.
• Regularly communicate product and delivery updates and evangelise Platform to other teams in the business.
• Manage the backlog, sprint goals and problem breakdown within the team.
• Mentor and coach product management within the team and promote technical excellence.

What you’ll bring

• Ability to work as part of a team using both agentic and human-led software development approaches, curating product context and setting acceptance criteria at engineering depth.
• Outcome-focused product management experience with Public Cloud and Software-as-a-Service solutions.
• Strong technical experience, ideally with tools or technologies that are common services consumed by engineering teams.
• Experience solving multiple and complex problems with teams.
• Ability to distill complex topics into non-technical and simple communications.
• Strong interpersonal and communication skills.
• Able to manage, align and influence multiple stakeholders of varying levels of seniority.
• Data and insight driven with the ability to map delivery back to measured business impact.

Other Highly Desirable, But Not Essential Skills Are

• Knowledge of Azure Cloud services
• Experience of using AI capabilities to accelerate product and delivery processes.
• Previous experience managing platform services
• General knowledge of the Insurance Industry
• Degree-educated with Computer Science, Engineering, Mathematics or relevant discipline

What We Offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally.
• You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection and much more.
• Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]