Technical Product Manager - Platform

Willis Towers Watson; Reigate; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Life insurance

Pension (defined contribution)

Volunteer day

Share scheme

Car/bike scheme

Job summary

Willis Towers Watson is seeking a Technical Product Manager to join its global Platform team, driving the SaaS transformation for its insurance technology portfolio. You will own the vision, strategy and roadmap for Platform services, working with engineering and business stakeholders to deliver market-leading SaaS solutions.

You will socialise strategy, define outcomes, and track ROI, while mentoring other product managers and guiding release management.

Qualifications

• Outcome-focused product management with cloud/SaaS solutions.
• Strong technical backdrop enabling platform-level decision making.
• Ability to distill complex topics for non-technical audiences.
• Excellent stakeholder management across varying seniority.
• Data-driven with clear business impact mapping.

Responsibilities

• Own the product vision, strategy and roadmap for one or more Platform services.
• Socialize the vision with business stakeholders and manage scope expectations.
• Define and prioritise business outcomes and ROI for Platform services.
• Ensure solutions meet end-user needs and are viable for the business.
• Define and track metrics and business case for Platform services.
• Elicit user and business requirements across technology teams.
• Combine qualitative and quantitative insights to prioritise work.
• Adopt a test-and-learn approach to validate assumptions.
• Support design, technical decisions and release management.
• Manage adoption and go-to-market plans for Platform services.
• Create clear documentation and justify delivery trade-offs.
• Communicate updates and evangelise Platform internally.
• Backlog and sprint goals management; mentor junior PMs.

Skills

Teamwork

Public Cloud & SaaS

Technical experience

Complex problem solving

Non-technical communications

Interpersonal skills

Stakeholder management

Data-driven decision making

Education

Degree in CS/Engineering/Math

Tools

Azure Cloud

Job description

Description

We’re seeking a talented and curious Technical Product Manager to join our global Platform team, which sits at the centre of our SaaS transformation for our insurance technology business. You will work across every part of our technology business to solve problems spanning our whole product portfolio in delivering market-leading SaaS solutions to our insurance clients. This is a unique opportunity to get exposure to a wide variety of business problems, products and stakeholders. The role requires someone who has both deep technical expertise and strong product management experience to lead a development team supporting one or more Platform services.

The Role

• Own the product vision, strategy and roadmap for one or more Platform services.
• Socializing the vision and strategy with the business and managing expectations on the scope with stakeholders.
• Defining and prioritizing business level outcomes/problems to solve (and what's out of scope)
• Responsible for ensuring solutions are viable for the business and meet end user needs.
• Defining and tracking product metrics, return on investment and the business case for one or more Platform services.
• Elicit and capture user and business requirements across our technology teams.
• Combine qualitative and quantitative insights to support prioritisation and product decisions.
• Adopt a test and learn approach to validate assumptions early and increase confidence in the value we are delivering to the business and our clients.
• Support solution design, technical decisions and release management for one or more Platform services.
• Accountable for the adoption and go-to-market plan for one or more Platform services.
• Create clear and effective documentation.
• Prioritise delivery trade-offs, technical debt and cost/efficiency decisions.
• Regularly communicate product and delivery updates and evangelise Platform to other teams in the business.
• Manage the backlog, sprint goals and problem breakdown within the team.
• Mentor and coach product management within the team and promote technical excellence.

Qualifications

What you’ll bring

• Ability to work as part of a team using both agentic and human-led software development approaches, curating product context and setting acceptance criteria at engineering depth.
• Outcome-focused product management experience with Public Cloud and Software-as-a-Service solutions.
• Strong technical experience, ideally with tools or technologies that are common services consumed by engineering teams.
• Experience solving multiple and complex problems with teams.
• Ability to distill complex topics into non-technical and simple communications.
• Strong interpersonal and communication skills.
• Able to manage, align and influence multiple stakeholders of varying levels of seniority.
• Data and insight driven with the ability to map delivery back to measured business impact.

Other highly desirable, but not essential skills are:

• Knowledge of Azure Cloud services
• Experience of using AI capabilities to accelerate product and delivery processes.
• Previous experience managing platform services
• General knowledge of the Insurance Industry
• Degree-educated with Computer Science, Engineering, Mathematics or relevant discipline

What we offer

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• private healthcare
• life insurance
• group income protection
• regular health assessments
• defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• hybrid working options
• access to an employee assistance programme
• fully paid volunteer day
• electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental cover
• optical cover
• critical illness protection

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]

(ICT_TECH TD_2026_35R)