Technical Product Manager

Trust In SODA; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Trust In SODA is seeking a Technical Product Manager to join our AI startup in London, working in a hybrid model. You’ll lead quality for an AI product, define success, and shape the roadmap with customer insight.

You’ll own AI evaluation suites, triage issues, translate feedback into tickets, and drive features from PRD to delivery as we scale. A hands-on software background and AI tool fluency are essential.

Qualifications

• 3–5 years in product, owning outcomes with engineering.
• Fluency with AI tools.
• Background in software development with hands-on experience in agentic workflows.
• Rigour to measure quality, not just gut feel.
• Comfortable in a small, fast-moving AI‑augmented team.
• Experience with AI evals, prompt testing, SQL, Linear/Notion, or startup environments.

Responsibilities

• Own AI evaluation suites and graders across product areas
• Run daily critical-error triage and root-cause issue diagnostics
• Turn customer feedback into clear, prioritised product tickets
• Own features from PRD to delivery, feeding directly into roadmap
• Help launch new modules as they scale

Skills

Product management experience

AI tools fluency

Software development background

Quality metrics

Startup environment experience

AI evals/prompt testing

SQL

Notion

Linear

Job description

Technical Product Manager — AI Startup - London (hybrid)

We've partnered with an exciting AI start-up building an AI assistant to solve a lot of the day to day issues in an industry most of us will have encountered regularly throughout our lives.

They've already gone live with paying customers and have a lot more signed up on pilot schemes. It's an exciting time to join as the base is set, but you can still have a lot of influence on how the business progresses.

The TPM will own quality for an AI product, end to end. You'll define what “good” looks like, build and tune the eval suites that test it, and turn real customer signal into what they build next.

What you’ll do:

• Own their AI evaluation suites and graders across product areas
• Run daily critical-error triage and root-cause issue diagnosis
• Turn customer feedback into clear, prioritised product tickets
• Own features from PRD to delivery, feeding directly into their roadmap
• Help launch new modules as they scale

What you bring:

• 3-5 years in product, owning outcomes with engineering
• Genuine daily fluency with AI tools
• A background in software development is essential (ideally a year hands‑on technical experience with knowledge of agentic workflows)
• Rigour to measure quality, not just gut‑check it
• Comfortable in a small, fast‑moving, AI‑augmented team
• Experience with AI evals/prompt testing, SQL, Linear/Notion, or startup environments would be big pluses