Technical Processing and Optimisation Officer

www.findapprenticeship.service.gov.uk - Jobboard; Chelmsford; Remote; GBP 26,000 - 32,000; Full time

Job summary

A dynamic local authority in Chelmsford is seeking a Technical Processing and Optimisation Officer for a fixed term of 12 months. The role involves managing complex business processes and ensuring high-quality customer service through detailed system integrity checks. Candidates should have customer service experience and strong communication skills. Flexible working options are available.

Benefits

Flexible working arrangements

Support for unpaid carers

Qualifications

• Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
• Experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
• Excellent communication skills - able to explain and adjust communication to a range of audiences.

Responsibilities

• Responsible for undertaking system integrity checks and complex processes.
• Create and review processes and relevant documentation to enable improvement.
• Contribute to customer reviews and day to day performance techniques.

Skills

Customer service experience

Communication skills

Attention to detail

Education

RQF Level 2 (GCSE) in literacy and numeracy

Job description

Technical Processing and Optimisation Officer

Fixed Term, Full Time

£26,599 to £31,292 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note this is a secondment or fixed term contract opportunity for 12 months.

The Opportunity

Essex County Council (ECC) are currently recruiting for a Technical Processing and Optimisation Officer to complete complex business processing and manage projects relating to the performance and development of financial and customer facing systems.

Customer liaison will be a key part of the role, ensuring that complex integrity checks and system processes are completed to deliver a seamless service, as well as delivering expert knowledge and advice.

The role requires good attention to detail and understanding of how processes impact end users, making recommendations and improvements to enhance the service.

Accountabilities

• Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
• Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
• Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
• Providing expert knowledge of the systems and business processes to ensure seamless delivery.
• Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
• Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
• Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule.
• Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
• Contribute to the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements.

The Experience You Will Bring

• Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
• Evidence of continuing professional development and knowledge in relevant professional area.
• Awareness of change and incident management processes.
• Experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
• Excellent communication skills - able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
• Experience in systems testing is desirable.

Qualification certificates should be brought to interview.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email [e-mail]

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