Technical Parts Specialist / Sales Engineer

Shepherd Stubbs; Buckingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Parts Specialist to join their dynamic team. This role is a fantastic opportunity for someone with experience in a parts department or an engineering background looking to transition into an office-based position. You'll be the first point of contact for technical queries, ensuring high levels of customer service and satisfaction. With ample opportunities for progression, you could evolve into a team leader or become a technical guru within the company. If you're eager to grow your knowledge and take on a fresh challenge, this role is perfect for you.

Benefits

Profit-sharing scheme

Career progression opportunities

Recognition and rewards for technical expertise

Qualifications

• Experience in a parts department dealing with electrical and mechanical products.
• Ability to read parts manuals and identify specific items required.

Responsibilities

• First point of contact for customer technical queries and diagnosing problems.
• Quoting parts to customers and following up to secure orders.
• Monitoring stock levels to ensure availability meets demand.

Skills

Customer Service Skills

Technical Knowledge

Parts Identification

Communication Skills

Education

Experience in Parts Department

Engineering Background

Job description

Technical Parts Specialist
A fantastic new opportunity has opened up as a result of our client relocating to a new premises.
The position would suit someone who has worked in a parts department or an engineer seeking an office-based role. There is lots of opportunity for progression, that could be working towards a team leader role or becoming a technical guru.
The basics of the role is to ensure that the company can provide a high level of customer service to both internal and external customers for all technical and parts queries.

Key Responsibilities

1. First point of contact for customer technical queries - diagnosing problems immediately where possible or researching issues and responding back quickly.
2. Quoting parts to customers - and following up quotes to secure orders.
3. Sourcing obscure/special order parts.
4. Monitoring min and max stock levels to ensure adequate availability to meet demand.
5. Ensuring engineer van stock levels are adequate to ensure strong first-fix rates are achieved.
6. Processing warranty claims.
7. Ensuring that parts manuals are up to date and readily accessible for engineers, sales and customers.
8. Scheduling engineer work, ensuring our field team is as efficient as possible.

Your background:
Ideally should experience in working in a parts department in a company dealing with electrical and mechanical products.
Does not need to be an advanced technical wizard but must have a reasonable grasp of technical principles and have a desire to grow their knowledge.
Must know how to read parts manuals and identify specific items required.
Must be able to talk to technical people and understand them.
The ideal candidate has probably worked in a larger parts department and is ready to take on a fresh challenge to set up and run their own show.
May have worked as an engineer and be looking for progression into an office role.

Benefits

1. Eligible for our Golden Pot profit-sharing scheme after 6-month probation.
2. This person will be the nucleus of our long-term parts department, and this presents different progression opportunities.
3. The role initially does not require management of people - but as the business grows the team will grow and will require a team leader, and eventually a manager. This is one progression route.
4. If people management does not appeal then another progression route could be skills and knowledge based. The person in this role has the potential to become our technical 'guru' - achieving status and the associated recognition and reward because of the value they deliver.