Technical Oversight

TN United Kingdom; Bristol; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional for a Technical Oversight role in commercial property claims. This exciting position involves managing complex claims, ensuring compliance, and delivering exceptional service. You'll oversee performance reviews, develop technical standards, and support teams with training and audits. Join a dynamic team dedicated to setting new standards in claims management while enjoying a competitive salary and a range of generous benefits. If you're passionate about making a difference in the insurance industry, apply today!

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support and tools

Qualifications

• Strong background in property claims and exceptional service delivery.
• Ability to manage complex claims and oversee performance reviews.

Responsibilities

• Review and manage property claims, ensuring accuracy and compliance.
• Deliver technical training and support to teams and suppliers.

Skills

Commercial Property Claims Handling

Insurance Industry Knowledge

Stakeholder Management

Technical Knowledge of Buildings

Conflict Management

Commercial Awareness

Job description

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Job Overview

Are you a detail-oriented professional with a knack for navigating complex commercial property claims? We are seeking a dedicated individual to join our team in a Technical Oversight role. In this position, you will be responsible for meticulously reviewing and managing property claims, ensuring accuracy, compliance, and efficiency throughout the process. Your expertise will be crucial in minimising delays and maximising returns for our clients. If you have a strong background in property claims and a passion for delivering exceptional service, we want to hear from you! Apply today to become a vital part of our dynamic team and help us set new standards in commercial property claims management.

About the Job

You will oversee the performance of both insourced and outsourced buildings claims, ranging from low to high complexity. Support the development of technical standards and professional skills to ensure excellence in claims handling, safeguarding customer experience, indemnity spend, and operational efficiency through a robust governance framework. You will be responsible for overseeing customer journey and indemnity spend on buildings claims through performance reviews for both insourced and outsourced claim fulfilment methods. Additionally, you will carry out effective quality reviews and audits of both internally handled desk claims and claims managed by our building suppliers. You will deliver technical training and support to customer-facing teams and suppliers, evaluate technical referrals to identify capability and change opportunities, and support external QA and SAT audits to evaluate supplier performance.

Skills and Experience

• Good knowledge of the insurance industry and experience in handling commercial property claims
• Strong technical knowledge of buildings, including current best practices and buildings pathology; ability to review building repair scopes
• Experience managing stakeholders such as brokers and service providers, and resolving customer complaints
• Politically agile, skilled communicator/conflict manager, flexible, responsive, and able to challenge and positively influence at all levels
• Good commercial awareness and understanding of the economic environment

What You’ll Get

We are committed to investing in our colleagues. Here are some benefits of working with us:

• Salary: circa £45,000 depending on location, skills, experience, and qualifications
• Bonus opportunity of 8% of annual salary, based on performance
• Generous pension scheme with up to 14% contribution from Aviva
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Opportunity to make a difference through our Aviva Communities and three paid volunteering days
• Focus on wellbeing with support and tools available

Learn more by using our salary calculator to see your total Aviva Reward.

Our Commitment to Diversity

We are inclusive and welcome applications from people of diverse backgrounds and experiences. Excited but not sure you meet every qualification? We encourage you to apply. We also welcome applications from job share pairs. We offer flexible locations, hours, and working patterns, with most employees spending around 50% of their time in the office to balance flexibility and collaboration. We interview every disabled applicant who meets the minimum criteria for the role.