Technical Operator

StreamAMG; Salford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Additional holiday purchase option

Dedicated Wellbeing Day

Paid volunteering time

Health Care Cash Plan

GP access

Annual eyecare vouchers

Fitness and wellbeing access

Life assurance

Company pension scheme

Cycle to Work scheme

Enhanced family leave policies

Job summary

A leading video technology company in Salford is seeking a Technical Operator to join their Operational Delivery team. Responsibilities include supporting live broadcasts and on-demand services, operating production equipment, and collaborating with technical teams. The ideal candidate should possess excellent communication skills, enjoy problem-solving, and be eager to learn new technologies like AWS Media Services. This position offers excellent opportunities for personal development and career growth in the sports broadcasting industry.

Qualifications

• Eager to learn new technologies and live streaming.
• Communication skills for working with clients and teams.
• Enjoys supporting and resolving technical issues.
• Interest in sports broadcasting and live streaming industry.

Responsibilities

• Follow technical workflows to deliver live events.
• Support clients with technical issue resolution.
• Operate production equipment for live streams.
• Collaborate with technical teams to troubleshoot.
• Monitor live streams for optimal experience.
• Support the customer service team with technical queries.

Skills

Excellent communication skills

Problem-solving

Cloud-based platforms knowledge

Adaptability in fast-paced environments

Tools

AWS Media Services

Live production equipment

Job description

At StreamAMG, we empower organisations across sport, media, and betting to deliver live and on-demand video content at scale.

As a leader in video technology, live streaming, and sports OTT, we deliver over 15,000 live events worldwide every year, ensuring an exceptional and reliable viewing experience for fans across the globe.

About the role.

We are looking for a detail-focused and driven Technical Operator to join our Operational Delivery team in Media City, Manchester.

This is a great opportunity for someone looking to kickstart a career in the online video sector and be at the heart of live sports broadcasting. You’ll work closely with Operational Planning and Delivery teams to ensure our clients’ events are delivered seamlessly across their platforms.

You’ll be responsible for supporting the smooth operation of live broadcasts and on-demand services, using cutting-edge technologies including AWS Media Services. You’ll be part of a fast-paced environment, ensuring everything runs as planned, every time.

What You’ll Be Responsible For (and Trusted With)

• Follow technical workflows to deliver live events successfully.
• Support clients by resolving issues promptly using established procedures.
• Operate live production equipment to manage ingest and switching of streams.
• Collaborate with 2nd line technical teams to troubleshoot and resolve system issues.
• Monitor live streams from end to end, ensuring optimal client and audience experience.
• Support the customer service team as needed with technical queries.

About you

We’re looking for someone who:

• Has excellent communication skills to work with both clients and internal teams.
• Enjoys problem-solving and thrives in a dynamic, fast-paced environment.
• Is eager to learn new technologies, especially cloud-based platforms like AWS Media Services.
• Is keen to work in the sports broadcasting and live streaming industry.
• This role would suit someone starting out in their technical career or transitioning into the online media space.

What we offer – built around you.

Time to Recharge

• The option to purchase additional holiday
• A dedicated Wellbeing Day each year (An additional 8 hours’ leave from day one for life admin or personal time)
• 8 hours of paid volunteering time annually through our volunteering partner
• 24/7 confidential Employee Assistance Programme
• Health Care Cash Plan
• 24/7 GP access via Health Hero
• Annual eyecare vouchers with Specsavers
• Wellhub fitness and wellbeing access to 50,000+ facilities worldwide
• Life assurance (up to 4x salary)
• Company pension scheme (minimum 8% total contribution)
• Cycle to Work scheme (up to £3,500 loan)
• Enhanced family leave policies

Recognition & Development

• Stronger Together Awards recognition programme
• Long Service awards with additional leave
• Staff referral rewards
• Career Insights Scheme for cross-business experience