Technical Operations Team Lead

Arsenal F.C; St Albans; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading football club in St Albans is seeking a Technical Operations Team Lead to manage the onsite Technical Support team, providing day-to-day support for colleagues at training ground sites. The ideal candidate will have service desk experience, strong knowledge of operating systems, and the ability to lead a team. This role involves overseeing support requests, organizing desktop services, and ensuring network support. A flexible working pattern is required, including weekends and holidays.

Benefits

Exciting reward and recognition scheme

Generous holiday allowance

Great internal learning and development programmes

Flexible hybrid working model

Priority access to apply for match tickets

Competitive health and wellbeing benefits

Leading Employee Assistance Programme

Great discounts with partners

Qualifications

• Previous experience working in a technology support or service desk environment supporting a large user base.
• Expertise in Microsoft, Apple, and Android based operating systems.
• Ability to lead a team, managing workload and providing necessary support.
• Proactively initiate and drive through service improvements and small projects.
• Focused on quality at all times.

Responsibilities

• Oversee technical support and the fulfilment of incoming support requests.
• Lead the onsite Technical Support team.
• Organise support services for Apple, Windows, and Android devices.
• Provide maintenance and support of all training ground technology.
• Troubleshoot and maintain Wi-Fi and Cisco networks.
• Produce weekly and monthly reports on support activity.
• Act as business relationship point of contact for training ground sites.

Skills

Service desk experience

Strong knowledge of operating systems

Lead by example

Self starter

Quality driven

Job description

The Role

We are looking for a Technical Operations Team Lead to lead the onsite Technical Support team, providing day to day support for all colleagues based at our training ground sites including our Sobha Realty Training Centre, Hale End Academy and Borehamwood where technology is playing an increasingly important role.

This role will ensure the training ground support team provide a flexible and proactive service, supporting all end user devices and applications and any of our network infrastructure that supports it.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Manage support requests - you'll oversee technical support and the fulfilment of incoming support requests from training ground colleagues
• Provide team leadership - you'll lead the onsite Technical Support team, ensuring they have a good understanding and adhere to documented ITIL Incident, problem and change management processes
• Organise desktop support services - you'll organise support services of Apple, Windows and Android devices, providing maintenance and issue resolution, and improving standard and non-standard end user technology solutions
• Offer training ground support - you'll provide maintenance and support of all training ground technology hardware, software and connectivity including our network LAN/WAN/Wi-Fi configuration and first to second line support for back-end infrastructure
• Carry out network support - you'll provide network support of Wi-Fi and Cisco networks to troubleshoot, maintain and problem solve issues in conjunction with third line support
• Deliver activity reporting - you'll produce weekly and monthly reports on support activity and support requests for operational technology management
• Be a key point of contact - you'll act as business relationship point of contact and escalation for our training ground sites
  
  

What We Are Looking For

• Service desk experience - you have previous experience working in a technology support or service desk environment supporting a large user base
• Strong knowledge of operating systems - you come with expertise in Microsoft, Apple and Android based operating systems
• Lead by example - you'll be able to lead a team, managing workload and providing necessary support
• Self starter - you'll be able to proactively initiate and drive through service improvements and small projects
• Quality driven - you're focused on quality at all times for you and your team and determined to provide an optimal service
  
  

Please note: as a support role, the working pattern for this position will align with the football calendar and will need availability on weekends, bank holidays and evenings. It will also require travel to our stadium and our training facilities.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners
  
  

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - 1st August 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!