Technical Operations Specialist

Just Eat Takeaway.com; Enfield; On-site; GBP 52,000 - 72,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Technical Operations Specialist in its Workplace Technology team. You will lead high-tier IT support, drive incident resolution, and support Jetters worldwide.

You will collaborate with ITSM and deliver training across global teams, while managing multi-platform devices and SSO integrations for new products. The role emphasizes proactive problem solving, automation, and strong communication to maintain smooth operations and stakeholder relationships within a

Qualifications

• Enterprise IT experience in large distributed environments.
• Device management across Jamf, Intune, and Google platforms.
• Strong knowledge of networking concepts, access controls, and identity management (Okta).
• Ability to automate repetitive tasks using scripting tools and APIs.
• Clear communication to explain technical concepts to non-technical partners and lead training.
• Collaborative mindset and willingness to share knowledge and help others grow.
• Initiative to identify operational gaps and drive improvements with stakeholders.

Responsibilities

• Resolve escalated Jira and Slack tickets and document outcomes.
• Provide hands-on and remote technical support across platforms.
• Deliver technical training sessions globally for Service Desk teams.
• Manage devices across Jamf, Intune, and Google environments at scale.
• Perform network troubleshooting including Wi-Fi connectivity and access management.
• Manage Okta group policies, SSO integrations, and identity security for new products.
• Design and implement self-service solutions to streamline user support.

Skills

Enterprise IT experience

Device management

Networking concepts

Identity management (Okta)

Automation & scripting

Communication & training

Collaboration & teamwork

Stakeholder management

Tools

Jamf

Intune

Google Workspace

Okta

Job description

Join our Workplace Technology team as a Technical Operations Specialist (TechOps)! In this key operational role, you will lead high-tier IT support, drive incident resolution, and power seamless operations for JETers worldwide. Working closely with IT Service Management (ITSM), you will deliver excellence, embody our "Lead, Deliver, Care" values, and care for our internal community by collaborating across multi-disciplinary engineering projects.

Key responsibilities

• Resolve escalated Jira and Slack technical tickets, autonomously producing documentation and managing incident communications.
• Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolution for all Jetters.
• Deliver technical training sessions globally to empower Service Desk teams and build long-term operational capabilities.
• Manage and maintain multi-platform devices including Jamf, Microsoft Intune, and Google ecosystems at scale.
• Perform network troubleshooting including Wi-Fi connectivity, access management, and infrastructure maintenance.
• Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
• Design and implement self-service solutions and automations to streamline user support and optimize workflows.

Key qualifications

• Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
• Expertise in device management across multiple platforms (Jamf, Intune, Google) across macOS, Windows, iOS, and Android.
• Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
• Capability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
• Clear communication skills with the ability to present technical concepts to non-technical partners and lead training.
• Collaborative mindset with a commitment to sharing knowledge, helping colleagues grow, and maintaining strong team relationships.
• Initiative to independently identify operational gaps, drive improvements, and professionally manage stakeholder conversations.

We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe., At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have look at the career site where you can find people's stories and speak by Pods