Technical Operations Manager

Epilogic India Pvt Ltd; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Southern Microbiological Services - a Tentamus Company

is seeking an experienced Technical Operations Manager to lead laboratory operations for food and cosmetics testing. You will ensure QA and ISO 17025 compliance, mentor analysts, and manage technical projects while acting as the primary on-site contact for clients.

The role requires strong leadership, regulatory knowledge, and hands-on microbiology testing experience in the cosmetics or food sector.

Qualifications

• Experience in laboratory management or a senior technical role within food or cosmetics industries.
• Strong knowledge of ISO 17025 accreditation and safety requirements.
• Proven leadership and people-management skills.
• Bachelor's degree in Food Science, Microbiology, Chemistry or related field.
• Strong IT literacy.

Responsibilities

• Oversee the Laboratory Quality Management System to ensure ISO 17025 compliance.
• Lead and mentor Technicians and Microbiologists to meet training and goals.
• Oversee microbiological testing of food and cosmetics with accuracy and timely turnaround.
• Lead readiness and responses to third-party, customer and regulatory audits.
• Collaborate with Quality Team to produce and present KPI data.
• Act as technical on-site authority and primary client contact.

Job description

Wellington / Southern Microbiological Services - A Tentamus Company

Laboratory, R&D / Job Experience, Leadership Experience

Technical Operations Manager

Southern Microbiological Services - a Tentamus Company - has been providing a comprehensive UKAS-accredited testing service for the food, drink and related industries since 1987. In 2024, we added UKAS Cosmetics and Personal Care testing service to our collection. We offer microbiological testing, tailored projects, on-site troubleshooting and training amongst other services.

A competitive salary will be offered.

The Role:

We are seeking an experienced and proactive Technical Operations Manager to help lead our food and cosmetic testing laboratory operations. You will be a technical authority on-site, ensuring our testing methodologies and quality control align with UKAS (ISO 17025) standards and safety legislation. You will help lead a dedicated team of analysts, manage technical projects and act as a primary point of contact for client enquiries.

Key Responsibilities:

• Quality and Compliance - help oversee the Laboratory Quality Management System (QMS) ensuring compliance with ISO 17025 standards.
• Team Leadership - help lead and mentor Technicians and Microbiologists ensuring ongoing training and goals are met.
• Testing and Analysis - oversee microbiological food and cosmetic testing operations, ensuring accuracy and turnaround times.
• Auditing - Lead readiness and manage responses to third-party, customer and regulatory audits.
• Quality Management - Work with the Quality Team to ensure continual high standards, producing and presenting KPI data.
• Proven track record in laboratory management or a senior technical role within the food or cosmetics industry
• Strong working knowledge of ISO 17025 accreditation and safety requirements
• Excellent leadership and team-management skills
• Bachelor's degree (or equivalent) in Food Science, Microbiology, Chemistry or a related scientific discipline
• Strong IT literacy
• Experience in cosmetics including microbiological, chemical and physical testing, with knowledge of writing CPSRs.