Technical Operations Manager

UCAS; Gloucester; Hybrid; GBP 57,000 - 68,000; Full time

Job summary

A leading higher education service provider in Gloucester seeks a Technical Operations Manager to oversee technical operations and manage third-party supplier performance. The ideal candidate will have substantial experience in supplier management and a solid understanding of IT Operations. This role offers a salary up to £68,000, hybrid working options, and substantial benefits including annual leave and pension contributions.

Benefits

30 days annual leave

Flexible work options

Generous pension scheme

High street discounts

Internal training and development

Subsidised gym and café

Bonus scheme

Qualifications

• Significant experience of managing third-party suppliers or technology partners, demonstrating cost-effectiveness.
• Solid understanding of ITIL functions; ITIL Certification is desirable.
• Ability to manage multiple workstreams simultaneously.

Responsibilities

• Provide technical leadership regarding supplier management according to industry best practices.
• Support and represent the Technology Operations Lead in performance reviews.
• Manage oversight of the on-premise data centre and networks.

Skills

Managing third party suppliers

Knowledge of agile ways of working

Understanding of IT Operations functions

Planning and organisation skills

Problem-solving and negotiating skills

Interpersonal and communication skills

Job description

UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit Description

The Digital Services business unit is at the heart of UCAS’ technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS' digital products and services.

The unit is dedicated to developing and improving customer-centric digital solutions, ensuring seamless and secure online experiences for all users. By providing insightful data and analysis, often made available to anyone with free-to-use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert led, multi-disciplinary teams, Digital Services drives UCAS’ mission to connect students with their next opportunities through advanced technological solutions.

About The Role Contractual Hours

35.00

About The Role

Reporting to the Technical Operations Lead, the Technical Operations Manager is responsible for the technical oversight and management of the UCAS IT production estate. They will provide technical leadership working closely with colleagues in architecture, data science, product and Platform Engineering, IT Operations and external partners and suppliers to ensure a stable, high performing production estate.

They will support the Technical Operations Lead in ensuring technology readiness for key events such as Confirmation and Clearing.

They will provide technical leadership with regards to supplier management, ensure all suppliers and 3rd parties perform according to required SLAs and to industry best practices.

They will be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.

Key accountabilities:

• Provide technical leadership with regards to supplier management, ensuring all suppliers and 3rd parties perform according to required SLAs and to best industry practices.
• Support and represent the Technology Operations Lead in supplier performance reviews.
• Be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.
  
  

For a Full Job Description See Attached Role Profile.

Skills, qualifications, and experience

• Significant experience of managing third party suppliers and /or a technology partner (including with offshore capability). Being able to demonstrate the ability to assess cost effectiveness of supplier/partner services and contracts and maximise their benefit to UCAS.
• Knowledge of agile ways of working, specifically scaled agile (SAFe).
• Solid understanding of standardised IT Operations functions such as ITIL. ITIL Certification is desirable.
• Strong planning and organisational skills, including the ability to manage several workstreams simultaneously.
• The ability to perform well under pressure, with strong problem-solving and negotiating skills.
• Excellent interpersonal and communication skills, with an ability to influence stakeholders up to Exec level, and across the organisation.
  
  

Package

Salary - up to - £68,000

• 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)
• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
• A generous pension scheme
• Hundreds of high street discounts and offers with Perkbox
• Internal training and development
• Subsidised gym and café
• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme
• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion