Technical Operations Assistant - Training & Support

Warmup PLC; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Employer pension contributions

Private healthcare

Life assurance

Income protection

24 days’ annual leave

Eyesight checks

Cycle to work scheme

Mentoring and career development

Job summary

Warmup PLC is seeking a Technical Operations Assistant – Support & Training to join the ProTech team in a Hybrid role across London, Park Royal, or Luton offices. You will assist with 2nd-line support, training logistics and knowledge-base maintenance, building practical product competence and scalable guidance for global teams.

You will coordinate calendars, content creation and publishing of training materials, while drafting guides and updates for SharePoint and knowledge resources.

Qualifications

• Technical aptitude and the ability to follow product instructions, capture installation details and learn practical product knowledge.
• Clear written communication and the ability to explain technical information in simple, accurate language.
• Good organisation, time management and attention to detail.
• Confidence gathering evidence such as photos, wiring diagrams, configuration captures and installation notes.
• Ability to follow review processes and seek approval before publishing customer-facing content.

Responsibilities

• Support supervised 2nd-line technical assistance by preparing triage packs, gathering photos, wiring diagrams and configuration captures, and reproducing issues on bench rigs where required.
• Draft workaround and permanent fix notes for review, then help publish approved guidance to Q&A and Knowledge Centre resources.
• Maintain simple case logs of novel issues and outcomes for leadership review.
• Support training delivery by managing calendars, invites, attendee communications, attendance tracking, feedback surveys and action lists.
• Build training module assets such as slides, handouts, checklists, scripts, storyboards and screen-captures.
• Co-deliver training modules under supervision as your competence grows.
• Draft and maintain Operation and Maintenance guides, Quick Start guides and Help Sheets with peer review, version control and accessibility in mind.
• Assist with demonstration installs, filming support and practical validation of guidance.
• Draft technical communications such as training updates, SharePoint posts and short blogs for review before publication.

Skills

Technical aptitude

Written communication

Organization & time management

Attention to detail

Process adherence

MS 365 / collaboration tools

Content creation / training

Tools

SharePoint

Microsoft 365

Job description

Warmup PLC is seeking a Technical Operations Assistant – Support & Training to join the ProTech team in a Hybrid role across London, Park Royal, or Luton offices. You will assist with 2nd-line support, training logistics and knowledge-base maintenance, building practical product competence and scalable guidance for global teams.

You will coordinate calendars, content creation and publishing of training materials, while drafting guides and updates for SharePoint and knowledge resources.