Technical Operations Administrator (FTC)

Allianz; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Technical Operations Administrator based in Croydon to provide proactive administrative support. This role involves managing technician-related tasks, ensuring compliance with policies, and participating in training and appraisal processes. The ideal candidate will have strong organizational skills and be adept at multitasking within a dynamic team environment.

Qualifications

• Proactive administrative support to the Technical Operations Department.
• Ensure compliance with Health & Safety regulations.
• Ability to manage multiple tasks and processes efficiently.

Responsibilities

• Provide administrative support for expense management, uniform requests, and fleet queries.
• Maintain a safe workspace and comply with relevant regulations.
• Participate in training and appraisal processes.

Skills

Administration

Communication

Organizational Skills

Compliance

Team Collaboration

Job description

Job Title: Technical Operations Administrator

Reporting to: Technical Operations Learning and Development Manager

Department: Technical Operations

Based: Croydon

Objective of the role: To provide efficient and proactive administrative support to the Technical Operations Department.

Hours: 35 hours per week, Monday to Friday.

Main Duties

General Administration

• Technician NatWest expenses:
  • Ensure technician NatWest statements are submitted according to Standard Operating Procedures (SOPs).
  • Check that technicians have completed NatWest correctly and all receipts are provided.
  • Record all relevant information on the central SharePoint spreadsheet.
  • Follow up with technicians on errors or irregularities.
  • Prepare monthly audit selections for Technician Team Managers.
• Technician Uniform:
  • Order new uniforms requested by technicians.
  • Monitor and account for stocked uniforms, and dispose of them when required.
  • Liaise with the Technical Training Team and update on uniform orders during technician induction.
• Fleet Support:
  • Renew road tax.
  • Handle queries related to PCNs and traffic offences.
• Ad hoc duties:
  • Arrange hotel bookings upon request.
  • Raise POs for invoices and notify Accounts Payable.
  • Process Toll Tag payments.
  • Update technician database for new starters and leavers.
  • Log Agent Network PAS43 and insurance details.
  • Record technician holidays and sickness.
  • Handle telephone and email queries efficiently.
  • Check ABS task list for technician attachments and assign to RSA case files.

Additional Responsibilities

• Health & Safety:
  • Maintain a safe and tidy work area.
  • Comply with the Health & Safety Work Act 1974.
  • Report any health and safety issues to the appropriate personnel.
• Training:
  • Inform your manager of any additional training needs.
• Quality Management System:
  • Follow all documented quality procedures and instructions as part of the team.

Key Performance Areas

• Aim to achieve 100% on all company, departmental, team, and individual KPIs.

Appraisals

• Participate in annual appraisals, team meetings, and one-to-one assessments.

Regulatory Compliance

• Work within and adhere to all relevant regulations and legislation applicable to the role.