Technical Onbaording Consultant in Bridgend

Lucid Support Services Ltd; Bridgend; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Lucid Support Services Ltd seeks a Technical Onboarding Consultant to ensure seamless client onboarding. The role involves managing client relationships, technical onboarding, and working closely with internal teams. Ideal for someone from a technical background looking to transition into a client-facing role, with a proactive and problem-solving approach.

Qualifications

• Experience in a technical role such as service desk analyst or infrastructure engineer.
• Strong understanding of networks, infrastructure, and cloud technologies.
• Experience in client onboarding is a strong advantage.

Responsibilities

• Own the technical onboarding of new clients post-sale.
• Develop trust-based relationships with client stakeholders.
• Manage onboarding for 7-8 clients simultaneously across the UK & Ireland.

Skills

Technical Understanding

Client Relationship Management

Communication

Problem Solving

Project Management

Job description

Technical Onboarding Consultant

Location: Bridgend (Hybrid - homebased/office/travel across UK & Ireland
Salary: £40,000 - £50,000 + Commission

We're looking for a Technical Onboarding Consultant to join a high-performing consulting team, responsible for delivering seamless onboarding experiences for new clients. From day one, you'll act as the trusted technical advisor, owning the client relationship post-sale and ensuring their technical needs are fully understood and addressed.

Working closely with internal pre-sales, service desk, and account management functions, you'll play a crucial role in building long-term partnerships by identifying opportunities to add value across client environments.

This is an ideal role for a hands-on technical professional - perhaps from a service desk or infrastructure background - looking to step into a client-facing, consultative role with a strong blend of delivery, onboarding, and relationship management.

Key Responsibilities

• Own the technical onboarding of new clients once initial project scopes are signed off by the pre-sales team.
• Develop strong, trust-based relationships with client stakeholders from day one.
• Understand client infrastructures, pain points, and requirements, ensuring smooth integration into our clients managed services.
• Act as the bridge between technical delivery teams and clients during the initial engagement phase.
• Identify potential areas for service improvement or expansion; collaborate with the account management team to feed these back.
• Manage onboarding for 7-8 clients concurrently, across the UK & Ireland (occasional travel to Europe).
• Contribute to internal process improvements and help shape the onboarding journey.

What We're Looking For

• Previous experience in a technical role such as service desk analyst, infrastructure engineer, or similar.
• A strong technical generalist with good understanding across networks, infrastructure, and cloud technologies.
• Confident in front of clients; strong communication and stakeholder management skills.
• Proactive, problem-solving mindset - comfortable navigating ambiguity and finding the right solution.
• Experience in client onboarding or transitional service delivery would be a strong advantage.
• Comfortable managing multiple projects and client relationships simultaneously.
• Willingness to travel to client sites across the UK & Ireland (with some overnight stays).

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.