Technical Onbaording Consultant

Lucid Support Services Ltd; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company seeks a Technical Onboarding Consultant to enhance client onboarding experiences. The role encompasses managing client relationships, ensuring smooth integration into managed services, and collaborating with internal teams. Ideal candidates will possess strong technical skills along with excellent communication and stakeholder management abilities. This hybrid position offers opportunities to travel across the UK and Ireland, supporting diverse clients in a dynamic, consultative environment.

Qualifications

• Experience in service desk or infrastructure roles is preferred.
• Strong general technical understanding across networks and cloud technologies.
• Confident and proactive in client-facing environments.

Responsibilities

• Own technical onboarding for new clients, developing trust-based relationships.
• Understand client infrastructures and ensure seamless service integration.
• Manage multiple client onboarding processes concurrently.

Skills

Communication

Stakeholder Management

Problem Solving

Technical Knowledge

Education

Experience in a technical role

Job description

Technical Onboarding Consultant

Location: Bridgend (Hybrid - homebased/office/travel across UK & Ireland
Salary: GBP40,000 - GBP50,000 + Commission

We're looking for a Technical Onboarding Consultant to join a high-performing consulting team, responsible for delivering seamless onboarding experiences for new clients. From day one, you'll act as the trusted technical advisor, owning the client relationship post-sale and ensuring their technical needs are fully understood and addressed.

Working closely with internal pre-sales, service desk, and account management functions, you'll play a crucial role in building long-term partnerships by identifying opportunities to add value across client environments.

This is an ideal role for a hands-on technical professional - perhaps from a service desk or infrastructure background - looking to step into a client-facing, consultative role with a strong blend of delivery, onboarding, and relationship management.

Key Responsibilities

• Own the technical onboarding of new clients once initial project scopes are signed off by the pre-sales team.
• Develop strong, trust-based relationships with client stakeholders from day one.
• Understand client infrastructures, pain points, and requirements, ensuring smooth integration into our clients managed services.
• Act as the bridge between technical delivery teams and clients during the initial engagement phase.
• Identify potential areas for service improvement or expansion; collaborate with the account management team to feed these back.
• Manage onboarding for 7-8 clients concurrently, across the UK & Ireland (occasional travel to Europe).
• Contribute to internal process improvements and help shape the onboarding journey.

What We're Looking For

• Previous experience in a technical role such as service desk analyst, infrastructure engineer, or similar.
• A strong technical generalist with good understanding across networks, infrastructure, and cloud technologies.
• Confident in front of clients; strong communication and stakeholder management skills.
• Proactive, problem-solving mindset - comfortable navigating ambiguity and finding the right solution.
• Experience in client onboarding or transitional service delivery would be a strong advantage.
• Comfortable managing multiple projects and client relationships simultaneously.
• Willingness to travel to client sites across the UK & Ireland (with some overnight stays).

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.