Technical Officer Support

Dorset Council; Dorchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dorset Council is seeking a Technical Support Officer to join the Highways Systems team within the Asset Team. The role focuses on supporting data management, database and reporting tasks, and delivering improvements to service delivery using Aurora, mapping, and asset management software.

Experience with highways data is advantageous. The successful candidate will work in a small specialist team, providing data entry, cleansing, and user support, with strong Excel capabilities to develop

Qualifications

• Excellent problem solver.
• High attention to detail.
• Good written and verbal communication skills.
• A technical background.
• Good understanding of database structures and terminology.

Responsibilities

• Provide frontline support for users on host and mobile platforms.
• Assist with day-to-day data management, entry and cleansing in the Aurora system.
• Analyze data and generate bespoke reports using system reporting tools.

Skills

Problem solving

Attention to detail

Communication skills

Technical background

Database knowledge

Aurora system

Tools

Aurora system

Job description

About the role

A Technical Support Officer is required to work within the Highways Systems section of the Asset Team within Dorset Highways. This full time (37 hours) permanent position will provide application support to Highways users and work to bring about improvements to our service delivery using Databases, Mapping & Asset Management Software. The ability to work well as part of a small specialist team is important and a knowledge of highways functions is preferable.

What you will be doing

The role will include supporting the day-to-day management of data in the Aurora system and assisting with project work within the team. The position will provide frontline support for users on both the host & mobile platform and maintenance of data: including data entry and data cleansing tasks and the analysis of relevant information using the system reporting. The post holder would benefit from experience of analysing structured data and developing bespoke reports with strong Excel capability.

About you

The role requirements:

• Excellent problem solver
• High attention to detail
• Good written and verbal communication skills
• A technical background
• Good understanding of database structures and terminology

Further Information

For an inform discussion, contact Ian Newport, Highway Assets Manager; [e-mail] or 01305 224041. Or, Connor Palmer, Systems Team Manager (Acting); [e-mail] or 01305 228260

This vacancy is being advertised internally to:

• our employees
• agency workers currently working for us
• casual workers currently working for us

If we cannot appoint someone, the vacancy may then open to external candidates.

Employees working within a school are not considered internal applicants.

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.