Technical Officer - Noise and Anti-social Behaviour

Gateshead Council; Gateshead; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Outstanding Pension Scheme

Generous Annual Leave

Flexible Working Hours

Learning & Development

Health & Wellbeing Support

Cycle to Work Scheme

Electric & Hybrid Car Scheme

Discounts & Salary Sacrifice

Job summary

Gateshead Council is seeking a Technical Officer to manage a caseload of noise and anti-social behaviour cases within the Private Sector Housing Team. You will investigate complaints, visit properties, gather evidence, use specialist noise recording equipment and work with residents and landlords to determine appropriate action.

The role is a fixed term maternity cover, with flexi-time and hybrid working across many roles, a competitive salary and a generous benefits package to support work–life

Qualifications

• Strong knowledge of legislation relating to noise and anti-social behaviour.
• Experience investigating and resolving noise, ASB or housing issues.
• Experience taking enforcement action and presenting evidence.
• Excellent communication and customer service skills with residents/landlords.
• Good planning and organisational skills to manage workloads.
• Strong IT skills and maintaining accurate case records.
• A current driving licence or mobility, with flexibility for out-of-hours work.

Responsibilities

• Investigate complaints relating to domestic noise and ASB.
• Provide advice, support to residents and private landlords.
• Carry out visits and inspections, gather evidence and determine action.
• Use noise recording equipment and analyze recordings.
• Prepare and issue formal notices and letters.
• Take enforcement action and present evidence in court when needed.
• Manage your caseload and keep accurate records.
• Work with colleagues and external organisations for coordinated approaches.
• Contribute to developing interventions to tackle noise and ASB.
• Keep knowledge of legal, technical and social issues up to date.
• Undertake out-of-hours work when required.

Skills

Legislation knowledge

Investigation experience

Enforcement experience

Communication skills

Planning & organisation

IT skills

Mobility / driving licence

Job description

Who We Are & What We Stand For

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Help us tackle noise and anti-social behaviour and make a real difference to residents and neighbourhoods across Gateshead.

Our Private Sector Housing Team plays an important role in supporting residents and improving conditions within our local neighbourhoods. Working with residents, private landlords, colleagues and partner organisations, the team investigates concerns, helps resolve problems and takes action where needed.

As a Technical Officer, you’ll manage your own caseload of noise and anti-social behaviour cases. You’ll investigate complaints, visit properties, gather and assess evidence, use specialist noise recording equipment and work with those involved to find appropriate solutions. Where issues cannot be resolved informally, you’ll also have an important role in taking formal enforcement action.

Please note that this is a fixed term Maternity Cover vacancy.

What You Will Get To Do

• Investigate complaints relating to domestic noise and anti-social behaviour.
• Provide advice, support and assistance to residents and private landlords.
• Carry out visits and inspections, gather evidence and determine appropriate action.
• Use specialist noise recording equipment and analyse recordings.
• Prepare and issue formal notices, statutory letters and other relevant documents.
• Take appropriate enforcement action and gather and present evidence in court where required.
• Manage your own caseload, ensuring cases are progressed effectively and accurate records are maintained.
• Work with colleagues and external organisations to provide a coordinated approach to issues affecting local neighbourhoods.
• Contribute to the development of interventions and approaches to tackling noise and anti-social behaviour.
• Keep your professional knowledge of relevant legal, technical and social issues up to date.
• Undertake out-of-hours work when required.

What You Will Bring

• Good knowledge of legislation relating to noise and anti-social behaviour, including the technical aspects of enforcement.
• Experience of investigating and resolving noise, anti-social behaviour or housing-related problems.
• Experience of taking relevant enforcement action, including gathering and presenting evidence.
• Strong communication and customer service skills, with experience of working effectively with residents, landlords, colleagues or partner organisations.
• Good planning and organisational skills, with the ability to manage and prioritise your own workload and caseload effectively.
• Good IT skills, with experience of maintaining accurate case information, records or other relevant information systems.
• A current driving licence or other suitable means of mobility, together with the flexibility to undertake out-of-hours work when required.

What’s In It For You

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation