Technical NOC Operator

Cineworld Cinemas Ltd; Milton Keynes; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading cinema company is seeking a Technical NOC Operator in Milton Keynes. This role involves providing technical support across cinemas, troubleshooting issues, and ensuring high-quality content presentation. Ideal candidates are proactive problem solvers with strong communication skills. Join a dynamic team dedicated to delivering extraordinary experiences in cinema operations.

Qualifications

• Proactive and eager to learn.
• Comfortable communicating with stakeholders.
• Diligent in documenting work.

Responsibilities

• First point of contact for technical support issues.
• Troubleshoot hardware and software problems.
• Document all technical issues handled.

Skills

Problem Solving

Communication

Organization

Tools

NEC & Barco DCI projectors

Dolby/Doremi servers

LAN/WAN connectivity

Job description

Job Title: Technical NOC Operator

Department: Technical Department

Location: Milton Keynes

Responsible to: Marius Eluna – Regional Technical Director

Salary: £24,725 p/a + discretionary company bonus

Interview Process:

Screening call – with Talent Acquisition Partner

1st Stage Interview – interview with Regional Technical Director and Head of International Technical Services

What is the job?

Are you someone that loves being deep in technology and thrives on the challenge of figuring out how things work? A technical problem solver, that would relish the opportunity to get their hands on the technology that drives cinema operations!

This is the person we are looking for, to be the new Technical NOC Operator in our Milton Keynes-based technical support office, reporting to the Regional Technical Director. You will help deliver a high standard of technical support to our cinemas and ensure the highest quality of content presentation is maintained within all our locations.

Note: you will be required to work some evenings and weekends on occasion.

What will you be doing?

1. You will be the first point of contact for any inbound technical support issues for all our cinemas across the UK and Ireland. This will require you to collaborate with colleagues to troubleshoot via email and phone calls and escalate issues when necessary to our field engineers, management or 3rd party providers.

2. You will be working with a variety of hardware and software, ranging from general IT systems to Cinema specific technology. Examples include NEC & Barco DCI projectors, Screenwriter, Dolby/Doremi servers, RealD, LAN/WAN connectivity, and various remote access tools.

3. You will need to keep comprehensive documentation of all technical issues you handle and for any software used internally to ensure full visibility.

4. You will ensure that all actions taken comply with legal requirements, licensing agreements, financial approvals, security policies, and other internal policies as required.

About you

• You don’t need extensive experience in a NOC role previously, but we do require you to be proactive, eager to learn, and enthusiastic about solving problems.

• You need to be comfortable communicating with stakeholders at all levels and capable of delivering solutions under pressure.

• You should be organized and extremely diligent when documenting work.

• If our values resonate with you — We Create, We Perform, We Inspire — you will be a great fit. Read more about them here - About us

Who are Cineworld?

Cineworld…just a whole load of cinemas, right? Wrong!

As part of the Regal Cineworld Group, we are more than just screens and popcorn. We are dedicated to 'sharing joy through extraordinary experiences' via the world of film and entertainment.

This ethos is reflected throughout the company, whether in the People Team, Marketing, or our cinema teams who interact with customers. We focus on bringing joy, happiness, and extraordinary experiences.

With offices in Brentford, London (Cinema Support Office – CSO for Cineworld) and Leicester Square, London (Picturehouse), we offer roles that are hybrid, remote, or field-based.

We pride ourselves on supporting our people to pursue their career goals within the Cineworld & Picturehouse brands. We help YOU grow.

Learn more about the Cineworld & Picturehouse culture here – Cineworld stories

Interested but feel you lack some experience? Contact us at [e-mail]. We understand confidence gaps and imposter syndrome can be barriers, and we want to meet you regardless.