Technical Manager - ServiceNow - (Financial Services)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.

As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

Responsibilities

Your key responsibilities include:

• Leading a range of projects/initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including IRM.
• Facilitating workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate potential solutions and outcomes.
• Developing and contributing technically and functionally to solutions and sales.
• Leading and supporting the development team within our customers to ensure outstanding outcomes and quality experiences.
• Setting up and leading ways of working to ensure the execution of development is delivered in a fun, inclusive, positive, and energetic way.
• Providing and setting assurance standards throughout the development lifecycle.
• Meeting and managing deadlines individually, as part of, and/or as the leader of a team.
• Building effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
• Participating in knowledge sharing and good practice development, working with the UK, EMEA, and Global teams.
• Coaching and developing others, acting as a positive role model for our people and clients.

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration.
• A good communicator with the confidence to engage at different levels.
• Ability to build great relationships and create impact with first and last impressions.
• Resilience in the face of challenges – collaborating, seeking support, persuading, and influencing, while taking on board genuine concerns.
• Self-starting, able to work independently and as part of a team.
• Able to adapt and vary approaches, to suit client requirements and cultural considerations.
• Flexibility to travel as our clients are UK and Globally based.

To qualify for the role, you must have:

• Previous experience of ServiceNow.
• ServiceNow IRM knowledge.
• A proven track record of implementing ServiceNow, delivering to deadlines and milestones.
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and/or HR).
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.

Ideally, you’ll also have:

• Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or in-house role with exposure to ServiceNow projects and broader Digital Transformation programmes.
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
• Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools.

What we look for
We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.