Technical Manager (GAS)

Thermaticenergy; Salford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday entitlement 33 days +Birthday

Pension auto-enrolment 9%

Death in Service 4x salary

Healthcare & wellbeing

Annual health screening

Family leave policies

Company events

Referral bonus

Long service awards

Job summary

Thermatic Group is seeking a Technical Manager (GAS) to join the Minor Works Team from our Salford head office. You will create technical quotations from Field Engineer reports, provide guidance to ensure contracts run smoothly, and support pricing and client inquiries.

A hands-on approach to improve processes and efficiency is essential. The role emphasizes collaboration with the Business Development and Projects teams, driving value, ensuring safety, and maintaining excellent customer service

Qualifications

• Basic GASTechnical/ Building Services Knowledge
• Commercial Awareness
• Health & Safety Knowledge
• Previous experience in similar industry
• Technical awareness
• Team Player

Responsibilities

• Create technical quotations and assessments.
• Assist Business Development team in tender pricing with time to service calculation aligned with SFG20 / Best Practice
• Review engineers Job Cards and ensure the Minor Works Team create the correct solution for the client
• Work alongside Thermatic Engineering feeding back on engineer job card quality
• Support with responses to questions and requests for information – internally and/or externally
• Drive Minor Works through existing infrastructure to facilitate delivery and completion of Minor Works throughout the assigned accounts
• Work with account team to manage all relevant jobs through the entire process, from logging of the job to invoicing
• Gain in depth understanding of customer needs and expectations
• Attend client meetings to deliver operational updates when required

Skills

GAS technical knowledge

Commercial awareness

Health & safety knowledge

Industry experience

Technical awareness

Team player

Job description

We are looking for a Technical Manager (GAS) to join the Technical Team atThermatic Technical FM.

As a Thermatic Technical Manager you will be a member of the Minor Works Team. The Minor Works Team main aim is to deliver agreed services to our clients with the upmost standard and efficiency, whilst maintaining and delivering all cost lines.

As a Technical Manager, you will support this purpose by creating technical quotations from Thermatic Field Engineer Job Reports whilst offering technical support and guidance to support the management of contract/s, ensuring they run smoothly and efficiently and drive continuously.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension - 9% combined contributions
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance - excess paid
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
• Access to annual health screening
• Enhanced Family Leave policies
• Company events
• Referral bonus
• Long Service Awards & Loyalty Holidays

Hours & Location of Work:

40 hours per week, Monday - Friday. With some flexibility.

Based in our Head Office in Salford, Manchester.

Skills, Experience & Qualifications:

• Basic GASTechnical/ Building ServicesKnowledge
• Commercial Awareness
• Health & Safety Knowledge
• Previous experience in similar industry
• Technical awareness
• Team Player

Responsibilities include:

• Create technical quotations and assessments.
• Assist Business Development team in tender pricing with time to service calculation aligned with SFG20 / Best Practice
• Review engineers Job Cards and ensure the Minor Works Team create the correct solution for the client
• Work along side Thermatic Engineering feeding back on engineer job card quality
• Support with responses to questions and requests for information – internally and/or externally
• Drive Minor Works through existing infrastructure to facilitate delivery and completion of Minor Works throughout the assigned accounts.
• Work alongside out Projects department costing smaller scale works and supporting on bigger projects when needed
• Support operational delivery throughout the team.
• Identify opportunities with processes, providing solutions to drive continuous improvements
• Answer all external calls and emails where necessary in a timely manner; ensure that team are actively doing so too
• Be part of a dedicated team to assure quality, compliance and reputation of Thermatic brand is upheld
• Attend site visits when needed to price works
• Work with account team to manage all relevant jobs through the entire process, from logging of the job to invoicing
• Drive Net Zero and Carbon Reports to ensure clients remain compliant
• Commercial awareness of operational impact and what measures can be taken to improve
• Responsible for the required margin on all quoted works
• Awareness of gross profit and driving efficiencies, and how to impact/improve
• Develop and maintain internal and external client relationships; past, current, and future
• Deliver and role model excellent customer service through all channels of communication – email, phone and/or portal
• Gain in depth understanding of customer needs and expectations
• Actively seek feedback on operational performance, act upon feedback where possible and elevate when needed Attend client meetings to deliver operational updates when required
• Follow up on quotes, PPM & reactive work to ensure customer expectations are met and/or exceeded
• Use a collaborative approach across your team to ensure everyone is working towards the same goal
• Attend team meetings and discussions
• Ensure to celebrate success, recognise
• Uphold compliance and due diligence with all contractual requirements and KPI’s
• Manage compliance with legislative requirements, e.g., correct certificates are needed and issued on completions on jobs
• Always prioritise and ensure the safety of yourself and your colleagues
• Identify and report any hazards, near misses in line with the Company’s reporting procedures

Our People

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.