Technical Manager - Ernst & .

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise mondiale de services professionnels recherche un Manager sur la plateforme ServiceNow pour diriger des projets et livrer des solutions innovantes. Le candidat idéal a une solide expérience sur ServiceNow, une certification appropriée, et une aptitude à travailler avec diverses parties prenantes. Ce rôle implique de favoriser un environnement de travail collaboratif tout en ayant des opportunités de développement personnel et professionnel.

Qualifications

• Expérience antérieure sur ServiceNow.
• Connaissance de ServiceNow IRM.
• Preuve de solutions durables sur ServiceNow.

Responsibilities

• Diriger des projets avec la plateforme ServiceNow pour des résultats commerciaux.
• Faciliter des ateliers pour comprendre les défis des clients.
• Coacher et développer d'autres, agissant comme un modèle positif.

Skills

Collaboration

Communication

Flexibilité

Education

ServiceNow Certified Administrator

Tools

ServiceNow

Job description

Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and .

You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.

As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities

Here, you'll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform.

As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality, insightful solutions and balance priorities.

As a key part of the team you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including; IRM.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Meet and mange deadlines individually, as part of and / or as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development, working with the UK, EMEA and Global teams
• Coach and develop others, acting as a positive role model for our people and clients

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader you'll be able to build great relationships and create impact with first and last impressions
• You'll understand there are always 'naysayers' and be resilient in the face of challenges - collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns
• Self-starting, able to work independently and as part of a team
• Able to adapt and vary approaches, to suit client requirements and cultural considerations
• Our clients are UK and Globally based, so you'll need to be flexible to travel as and when the work requires

To qualify for the role, you must have

• Previous experience of ServiceNow
• ServiceNow IRM knowledge
• A proven track record of implementing ServiceNow, delivering to deadline and milestones
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and / or HR)
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding

Ideally, you'll also have

• Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools

What we look for
We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.