Technical Manager (EMENA)

Costa Coffee; High Wycombe; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Costa Coffee is seeking a Technical Manager (EMENA) to oversee technical governance and performance across its food and beverage platforms. This role focuses on supplier management, risk assessment, and ensuring compliance with safety standards. The ideal candidate will possess strong skills in food safety and quality management, with responsibilities including the improvement of supplier standards and detailed product specification management.

Benefits

Share ownership in Coca-Cola

Smart pension matching contributions

Financial support fund

Discounts in all Costa-owned stores

Private medical cover

Qualifications

• Experience in Food Safety and Quality management for Dairy, Coffee, and Ready-to-Eat products.
• ISO Lead auditor qualification is preferred.
• Knowledge of Food Labelling Legislation.

Responsibilities

• Coordinates technical approval and monitoring of suppliers.
• Identifies and manages Food Safety and Quality product risks.
• Manages supplier performance through Technical KPI reporting.

Skills

Food Safety & Quality management

ISO Lead auditor qualified

Knowledge of Food Labelling Legislation

Understanding of Allergen management

Risk assessment & risk management skills

Strong influencing skills

Verbal communication skills

Written communication skills

Analytical skills

Supplier Quality Management

Job description

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Technical Manager (EMENA)

Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK ● Wimpole St, London W1G, UK Req #82505 16 June 2025

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Technical Manager (EMENA), there’s never been a better time to join. The Technical Manager is responsible for delivering technical governance and performance in Region for all Costa platforms selling food & beverage sourced by Costa.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)

A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%

The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure

50% discount in all Costa-owned stores, and 25% off in other participating stores

Private medical cover thanks to our Private Healthcare scheme

And that’s not all. Explore even more of our perkshere:

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Technical Manager (EMENA) is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

Responsible for co-ordinating and delivering the technical approval and monitoring of locally managed suppliers, escalating risk where appropriate to the Technical Line Manager, Procurement and Marketing Teams.

Responsible for identification of Food Safety and Quality product risk and ensuring effective management to either, eliminate, mitigate, or escalate to the Technical Line Manager where appropriate.

Manages supplier performance through Technical KPI reporting and targets, escalating where required to the Technical Line Manager, Procurement and Marketing team’s.

Drives continual improvement of supplier standards through regular supplier reviews, development, implementation, and monitoring of improvement plans.

Delivers seamless Campaign launches with new and renovated products.

Responsible for product specification management and accuracy, conducting specification completeness and accuracy checks, specification status changes e.g., delist.

Support EMENA Global Franchise Partners Assurance to maintain assured safety, legality and compliance to the Costa Quality Management System, the Costa Global Partner Technical Policy and associated processes.

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Who you are

It’s your unique ingredients we’re interested in:

Food Safety & Quality management for related product category e.g., Dairy, Coffee, Savoury Ready to Eat, Cakes & pastries

IS0 Lead auditor qualified

Knowledge of Food Labelling Legislation

Detailed understanding of Allergen management in Supply Chain and Stores.

Formal training in risk assessment & risk management

Strong influencing skills, verbal, written, communication and analytical skills

Supplier Quality Management

Location – Loudwater or London– Hybrid

Other details

Job Family UK_B Grade_SC

Job Function (REQUIRED FIELD) EMENA - Supply Chain

Pay Type Salary

Employment Indicator Permanent

Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK

Wimpole St, London W1G, UK