Technical Manager - Data Centres

OCS; Reading; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Professional Growth opportunities

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking a Field SME to become the focal point for site infrastructure. You will provide technical support to operations, manage preventative maintenance, diagnose faults in critical plant equipment, and coordinate specialist subcontractors while ensuring compliance with safety procedures.

The role involves hands-on technical support, documentation development, and training to elevate site performance.

Qualifications

• Must be able to act as SME for site infrastructure.
• Provide technical support across operations.
• Manage preventative maintenance and fault diagnosis of critical plant equipment.

Responsibilities

• Support and manage preventative maintenance and fault diagnosis of critical plant equipment.
• Support corrective actions identified with mechanical and electrical.
• Coordinate specialist subcontractors/vendors during planned or reactive tasks.
• Ensure defects are recorded and resolved via helpdesk within SLA.
• Provide rapid, effective response to customer and helpdesk requirements.
• Review subcontractor competencies before work permits are issued.
• Ensure compliance with safety procedures and company policies.
• Develop documentation to enhance service and train staff.
• Serve as SME for electrical and mechanical systems.
• Review and approve third party documentation.

Skills

Site SME

Technical support

Preventive maintenance

Fault diagnosis

Subcontractor coordination

Helpdesk support

Documentation

Training

Electrical systems

Mechanical systems

Job description

About The Role:

• Becoming the Subject Matter Expert of the site infrastructure and focal point for all internal and external technical enquires.
• Provide technical support to the wider operations
• Support and manage preventative maintenance and fault diagnosis of critical plant Equipment,
• Support the corrective actions identified Mechanical and Electrical
• Support and facilitate specialist subcontractors/vendors during planned, reactive or project tasks while ensuring they conform to the site procedures and agreed safety documentation.
• Support in Rectifying and record defects through the helpdesk to ensure SLA timeframes are always met.
• Provide rapid and effective response to customer and helpdesk requirements.
• Review subcontractor competencies before work permits are authorized.
• Ensure compliance and elevate any issues that affect the availability & ESH.
• Adhere to all current company and Critical Engineering Management policies.
• Provide innovative solutions and recommendations to improve processes, building, plant and systems.
• Develop relationships with key stakeholders
• Provide and develop key documentation to enhance service
• Provide on hands Technical support & Training
• SME for electrical and mechanical systems
• Support & review third party documentation

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnoverin excess of£2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail PerksWith our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with ourWagestreamApp! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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