Technical Manager (Customer Focused)

www.findapprenticeship.service.gov.uk - Jobboard; West Midlands Combined Authority; On-site; GBP 50,000; Full time

Job summary

A family-run business in the West Midlands is seeking a Technical Manager to serve as the main technical contact for key retail customers. The successful candidate will ensure product safety, quality, and compliance with standards while fostering strong relationships with retail partners. The role requires a degree in food science and experience with major retailers. Competitive salary is offered based on experience.

Qualifications

• Degree level education in food science or related field.
• Experience supplying to major retailers is essential.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the main technical contact for key retail customers.
• Ensure all products are safe, legal, and of high quality.
• Keep technical procedures and company policies up to date.

Skills

Building customer relationships

Product development

Quality assurance

Auditing procedures

Education

Degree in food science or related subject

Job description

Technical Manager

This position is with a multi-sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability.

About the Technical Manager job

The Technical Manager will be the main port of call for specified retail customers, external and third-party audits, representing the company.

Key tasks

Act as the main technical contact for key retail customers. Make sure their needs are clearly understood, share updates regularly, and develop and maintain strong, trusting relationships.

Work with teams across the business to develop new products and packaging that meet customer expectations. Keep customers informed and involved through samples, meetings, and clear communication.

Help make sure all products are safe, legal, and high quality. Handle complaints, support audits, and work closely with the factory to keep standards high and fix any issues quickly.

Keep technical procedures and company policies up to date. Take part in audits and work with suppliers to make sure they always meet company standards.

About You

The successful candidate shall be educated to degree level in a food science or related subject as well as a proven background of experience supplying into major retailers.

More details

The Technical Manager job (ref:8929) and is paying c.£50,000 according to your experience.

The site is based in the West Midlands and is commutable from Redditch, Worcester, Stratford-upon-Avon, Banbury, Cheltenham, Evesham, Royal Leamington Spa, Alcester and surrounding areas.

The working hours are Monday - Friday.

Alternate job titles - Technical Customer Manager | Food Technical Account Manager | Technical Manager | Food Manufacturing Jobs