Technical Manager

Experis - ManpowerGroup; Warminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Delivery Lead in the Wiltshire area, requiring active SC Clearance. This role involves collaborating with key stakeholders, leading functional outputs, and managing bids related to Fleet Management and Customer Service, with a strong potential for contract extension.

Qualifications

• Demonstrable experience in an equivalent role.
• In-depth knowledge of industry best practices.

Responsibilities

• Develop solution strategies improving performance and cost efficiency.
• Manage and coordinate requirements for support from internal and external suppliers.
• Produce the bid submission for the Fleet Management and Customer Service functions.

Skills

Exceptional customer skills

Interpersonal skills

Analytical mindset

Problem-solving skills

Leadership skills

Excellent communication

Attention to detail

Education

Relevant training/certifications as a Fleet Manager

Tools

Microsoft core products

Job description

Role Title: Service Delivery Lead

Location: Wiltshire area - 2 to 3 days on site per week

Length: Initial 3 months with strong potential for an extension

Rate: £700 to £750 per day Outside IR35

***Candidates MUST HOLD active SC Clearance***

The Technical Manager will collaborate with key stakeholders, senior contract managers, and individuals within the business winning team, the Through Life Equipment Support (TLES), the Land Sector, and broader organisational capabilities to explore and design feasible options to deliver key functional area solutions for the contract.

Duties and Responsibilities:

General

• Work closely with the Solution Lead and Business Winning to develop solution strategies, improving performance and cost efficiency.
• Inform and adhere to the bid management plan.
• Lead the Fleet Management and Customer Support solution reviews.

Functional outputs

• Work with and coordinate all outputs of the Fleet Management and Customer Service function leads.
• Undertake detailed analysis of the functional requirements, identify key changes to the existing contract, and assess the solution impact.
• Ensure dependencies within and external to the Fleet Management and Customer Service functions are identified and addressed within the solution.
• Manage and coordinate requirements for support from internal and external suppliers.
• Deliver the Fleet Management and Customer Service function solution.

Bid Support

• Lead and coordinate the production of Fleet Management and Customer Service storyboards.
• Produce the bid submission for the Fleet Management and Customer Service functions.
• Support all solution and governance reviews.

Technical Experience and Qualifications

• Demonstrable experience in an equivalent role.
• Exceptional customer and interpersonal skills to work with various departments.
• Relevant training and/or certifications as a Fleet Manager.
• In-depth knowledge of industry best practices and service delivery standards.
• Excellent communication (written and verbal) skills to explain and document solutions to complex issues clearly.
• Analytical mindset and strong problem-solving skills.
• Attention to detail to ensure records are accurately maintained.
• Excellent knowledge of Microsoft core products.
• Able to work independently in a dynamic environment and support multiple projects concurrently.

Professional and Personal Qualities

• Experience in building estimates and writing technical proposals.
• Familiarity with MOD stakeholders and language.
• Ability to work effectively with large remote teams.
• Leadership skills to foster a positive team culture emphasizing ownership, accountability, and involvement in decision-making.
• Energy, drive, and enthusiasm for continuous improvement.
• Ability to motivate, inspire, and guide teams towards success.
• Creates an environment conducive to development and learning.
• Shares workload to promote productivity and growth, fostering ownership and accountability.
• Strong interpersonal and communication skills for engaging with customers and senior leadership.
• Collaborative problem-solving skills and solutions-focused mindset.
• Promotes innovation, continuous improvement, and sharing of best practices.
• Values diversity by integrating different perspectives and experiences.