Technical Manager

SherwinWilliamsUk; Greater Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the protective coatings industry is seeking a Technical Manager. This role involves managing a technical team and ensuring customer satisfaction while providing technical support for complex inquiries. Applicants should have a degree in a technical field and relevant certifications, with opportunities for career growth in an international environment.

Benefits

Attractive compensation programme

Company Bonus plan

Career growth opportunities

Continuous training programmes

Wellbeing and mental health programmes

Qualifications

• Degree qualified in technical/engineering field preferred.
• Extensive technical background in protective coatings.
• Experience in a leadership role with customer service emphasis.

Responsibilities

• Directly manage the technical team and customer enquiries.
• Ensure customer satisfaction and enhance company reputation.
• Support sales leadership with complex customer technical issues.

Skills

Customer focused

Excellent communication skills

Technical background in protective coatings

Education

Degree in a technical/engineering field

AMPP Level 3

ICORR Level 3

FROSIO Level 3

Tools

Salesforce.com

Job description

In the role of our Technical Manager within our Protective Coatings division, you will provide excellent technical support to our customers to ensure customer satisfaction and grow at Sherwin Williams, whilst managing the technical team at our Bolton site in Greater Manchester.

In this role you will be accountable for...

• Direct management of the technical team
• Ensuring customer satisfaction and enhancing Sherwin Williams reputation in the market
• Providing support with highly complex technical enquiries
• Supporting sales leadership with claims and complex technical customer related business issues
• Ensure, measure and drive the following team behaviors:
• Ensures a professional and courteous response to enquiries in relation to technical questions on our product line in relation to technical aspects of a product or coatings specification
• Provide detailed technical specifications to satisfy customer needs
• Utilise Salesforce.com effectively for all enquiries feeding into projects

The skills and experience you will ideally have...

• Degree qualified – ideally in a technical/engineering field
• AMPP Level 3 / ICORR Level 3 / FROSIO Level 3
• Experience in customer services
• Extensive Technical background in the protective coatings industry
• Customer focused
• Experience in a leadership role, training and coaching others
• Excellent communication skills

Our offer to you…

• Attractive compensation programme
• Company Bonus plan
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create YourPossible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.