Technical Maintenance Engineer

CityFibre; Crawley; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A leading fibre network provider in Crawley is seeking a Technical Maintenance Engineer. The role involves maintaining the fibre network infrastructure and providing technical support. Candidates should have strong telecom infrastructure knowledge, excellent communication skills, and a relevant degree or qualification. The position offers a salary up to £43,000 and various benefits including 25 days annual leave and private medical insurance.

Benefits

25 days annual leave

Birthday off

Private medical insurance

Family-friendly policies

Qualifications

• Proven experience in delivering technical support across both field and desktop environments.
• Capability of restoring service efficiently and producing basic network designs.

Responsibilities

• Lead and deliver network maintenance activities including outages and general repairs.
• Collaborate to provide technical support and manage service restoration.
• Conduct inspections and audits of network assets.

Skills

Technical knowledge of telecoms infrastructure

Communication and documentation skills

Understanding of civil engineering regulations

Education

City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering

Tools

Salesforce

Smallworld

QGIS

DepotNet

Job description

This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours service), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Technical Maintenance Engineer

The Technical Maintenance Engineer is responsible for maintaining and supporting the fibre network infrastructure, ensuring service stability, compliance, and rapid restoration during outages. This hybrid role involves both field and desk-based work, collaborating with internal and external teams to deliver technical solutions and support emergency restoration services (ERS). You'll receive a salary up to £43,000, a car allowance, a performance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.

Some of your key responsibilities will include:

1. Lead and deliver network maintenance activities including ERS, outages, diversions, and general repairs to ensure service stability and compliance.
2. Collaborate across internal and external teams to provide technical support, restore services, and manage basic design creation and execution.
3. Conduct inspections and audits of network assets, reporting degradation or missing components, and ensuring accurate data within asset management systems.
4. Support project planning and execution, including forecasting CAPEX/OPEX, producing high-level engineering input, and facilitating network changes.

We are a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to the Armed Forces Gold Covenant, Care Leaver Covenant, and are a Disability Confident Leader. We value our people's voices and foster a culture of belonging and pride. To learn more about our culture and values, visit The CityFibre Way.

We seek someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently, and producing basic network designs for execution by internal and external teams. Essential skills include:

• Strong technical knowledge of telecoms infrastructure, including experience with CityFibre systems, PIA networks, and platforms like Salesforce, Smallworld, QGIS, and DepotNet.
• Excellent communication and documentation skills, with the ability to produce industry-standard surveys, installation records, and as-built documentation.
• Solid understanding of civil engineering regulations, diversionary works practices, and multiple telecom architectures.

Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, alongside NRSWA accreditation and a valid UK driving licence.

We offer comprehensive support to help you thrive both inside and outside of work. Our benefits include 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of your choice, private medical insurance, and family-friendly policies.