Technical Maintenance Engineer

CityFibre; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fibre infrastructure provider in the UK is seeking a Technical Maintenance Engineer to maintain and support the fibre network infrastructure. You will collaborate with various teams to ensure service stability and compliance while providing technical solutions. The role includes a salary of up to £43,000, a car allowance, and a range of benefits, including 25 days annual leave and private medical insurance. This hybrid role combines field and desk-based work.

Benefits

25 days annual leave

Car allowance

Private medical insurance

Wellbeing initiatives

Family-friendly policies

Qualifications

• Proven experience in technical support across field and desktop environments.
• Strong technical knowledge of telecoms infrastructure and CityFibre systems.
• Solid understanding of civil engineering regulations and telecom architectures.

Responsibilities

• Lead network maintenance activities and emergency restoration services.
• Collaborate to provide technical support and manage network design.
• Conduct audits and inspections of network assets.

Skills

Technical support delivery

Telecoms infrastructure knowledge

Communication skills

Documentation skills

Field and desktop work

Education

City & Guilds or degree in IT, Computer Science, Telecommunications, or Engineering

Tools

Salesforce

Smallworld

QGIS

DepotNet

Job description

This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours service), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, but also help businesses to innovate, provide entire communities with a better foundation for their digital lives, and support economic growth, locally and nationally.

Joining us as a Technical Maintenance Engineer, you will be responsible for maintaining and supporting the fibre network infrastructure, ensuring service stability, compliance, and rapid restoration during outages. This hybrid role involves both field and desk-based work, collaborating with internal and external teams to deliver technical solutions and support emergency restoration services (ERS). You will receive a salary up to £43,000, a car allowance, a performance-related bonus, and a range of benefits supporting your financial, physical, and mental wellbeing.

Some of your key responsibilities will include:

1. Leading and delivering network maintenance activities including ERS, outages, diversions, and general repairs to ensure service stability and compliance.
2. Collaborating across teams to provide technical support, restore services, and manage basic network design creation and implementation.
3. Conducting inspections and audits of network assets, reporting degradation or missing components, and ensuring accurate data in asset management systems.
4. Supporting project planning and execution, including forecasting CAPEX/OPEX, providing high-level engineering input, and facilitating network changes.

We are a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to the Armed Forces Gold Covenant, Care Leaver Covenant, and are a Disability Confident Leader. We foster a culture where everyone’s voice is heard, and everyone feels a sense of belonging and pride. To explore our culture and values, visit The CityFibre Way.

We seek someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently and producing basic network designs for execution by internal and external teams. Strong technical knowledge of telecoms infrastructure, including experience with CityFibre systems, PIA networks, and platforms like Salesforce, Smallworld, QGIS, and DepotNet, is essential.

Excellent communication and documentation skills are required, with the ability to produce industry-standard surveys, installation records, and as-built documentation. A solid understanding of civil engineering regulations, diversionary works practices, and multiple telecom architectures is necessary.

Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, along with NRSWA accreditation and a valid UK driving licence.

We offer comprehensive support to help you thrive both inside and outside of work, including tools for career growth and a benefits package tailored to your lifestyle. Benefits include 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of your choice, wellbeing and savings initiatives, private medical insurance, and supportive family-friendly and menopause policies.