Technical Life Insurance Claims Lead | London, UK

Accenture; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm seeks a Technical Claims Lead to oversee and enhance life insurance claims assessments. You will manage a team, ensuring performance standards are met while promoting quality and collaboration. Ideal candidates have proven leadership skills, strong technical knowledge of life insurance, and a passion for service excellence. Benefits include professional growth opportunities and a supportive workplace culture.

Benefits

Professional development opportunities

Supportive workplace culture

Qualifications

• Proven leadership or supervisory experience in a similar role.
• Strong technical knowledge of life insurance and claims handling.
• Excellent decision-making and problem-solving skills.

Responsibilities

• Lead and manage the day-to-day operations of the claims team.
• Allocate and monitor workloads to meet SLAs and turnaround times.
• Provide technical support and guidance on complex life insurance claims.

Skills

Leadership experience

Technical knowledge of life insurance

Decision-making skills

Attention to detail

Interpersonal skills

Claims management systems proficiency

Tools

Microsoft Office

Job description

Technical Life Insurance Claims Lead

Location: UK (Remote)

Reports To: UK Service Delivery Manager / Operations Manager
Employment Type: Full-time / Permanent

We're looking for a Technical Claims Lead to support and guide a team of Claims Assessors/Handlers in delivering timely, accurate, and customer-focused life insurance claims assessments. You'll ensure performance targets, service levels, and quality standards are consistently met while promoting a positive and collaborative team environment.

As the Technical Claims Lead, you'll play a key role in overseeing the technical accuracy of claims processing, offering expert guidance, and driving compliance and efficiency across the team.

Key Responsibilities:

• Lead and manage the day-to-day operations of the claims team.
• Allocate and monitor workloads to meet SLAs and turnaround times.
• Provide technical support and guidance on complex life insurance claims.
• Conduct quality audits and offer feedback to support continuous improvement.
• Develop and implement claims strategies and best practice processes.
• Facilitate team meetings, one-on-ones, and performance reviews.
• Coach and mentor team members to support professional growth.
• Escalate issues or risks promptly and drive timely resolution.
• Build strong relationships with internal departments and external partners.
• Monitor and report on key performance indicators, productivity, and error rates.
• Ensure all work complies with company policies, regulations, and data protection standards.
• Collaborate with clients on quality calibrations, process updates, and weekly performance reviews.

Skills & Experience

• Proven leadership or supervisory experience in a similar role.
• Strong technical knowledge of life insurance and claims handling.
• Excellent decision-making and problem-solving skills.
• High attention to detail and commitment to quality.
• Confident communicator with strong interpersonal skills.
• Proficient with claims management systems and Microsoft Office tools.
• Understanding of claims systems and regulatory requirements (preferred; training provided if needed).
• Ability to analyse team performance and identify areas for improvement.
• Passion for driving service excellence and process enhancement.

If you're a skilled claims professional with a strong technical background and a passion for leadership, we'd love to hear from you

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

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All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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