Technical Liaison Officer

United Utilities; Warrington; Remote; GBP 46,000 - 56,000; Full time

Benefits offered by this job

26 days annual leave

Pension up to 14% employer contrib

Bonus up to 7.5% performance-related

Healthcare plan

EVolve Car Scheme

Employee Assistance Plan

Discounts and deals

Job summary

United Utilities is seeking a Technical Liaison Officer in Warrington to provide engineering support to Developer Services and Metering, driving data quality and process improvements to meet regulatory targets.

You will work across teams to deliver projects safely, ensure high customer satisfaction, and support decision-making with robust data and analysis. A strong streetworks and regulatory background is essential.

Qualifications

• HNC level qualification or equivalent significant business experience.
• Full UK Driving Licence.
• Experience with Streetworks practice and legislation is essential.

Responsibilities

• Provide technical advice to contractor teams and sign off scope changes as appropriate.
• Support Metering Delivery teams for meter exchanges and installs; drive OPS performance.
• Address legacy issues with a solutioneering approach and assist with escalated complaints.
• Monitor contractor workbank reports; flag items needing technical input or client delays.
• Collaborate with partners to ratify remedial action plans addressing under-performance.
• Build links with Network on issues such as leakage and high measured bills.

Skills

Streetworks knowledge

Contractual procedures

Water distribution

Regulatory understanding

Effective communication

Education

HNC level qualification in relevant technical discipline or equivalent

Full UK Driving Licence

Job description

Job number UU06471 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 15/10/2026 Band 5a Role Type Permanent Work hours 37 Hours per Week Salary £51,233.00

We have an opportunity for a Technical Liaison Officer to join us. In this role you will provide technical and engineering support to Developer Services and Metering to deliver projects to achieve company regulatory targets through the AMP and provide high quality data and analysis which support and drive process improvements, decision-making and achievement of performance targets within Developer Services and Metering operations.

Supporting the resolution of complex metering issues across the wider business Monitor performance whilst highlighting areas of concerns and work closely with Developer Services and Metering colleagues, Network Delivery, Contractor Partners and Customer Service to ensure that projects are delivered in a manner that promotes; World class Health and Safety performance, highest standards of customer satisfaction, ensure quality and compliant outputs, efficient project delivery.

What You'll Be Doing

• Provide technical advice to Contractor agent and teams and sign off any agreed changes to scope of works as appropriate
• Support the Metering Delivery teams for meter exchanges, installs and drive improvement to enhance OPS performance and CMex
• Solutioneering approach to long standing legacy issues Assist in escalated customer complaints/issues on a face to face basis
• Monitor contractor workbank reports focusing on jobs awaiting technical input and/or client delay
• Work alongside Contract Partners to build and ratify remedial action plans to ensure areas of Contract Partner under-performance or concerns are addressed
• Building links and partnerships with Network on issues such as leakage/High measured bills/Zero Cons Reactive maintenance/Priority work

What You'll Bring

• Technically competent and high degree of expertise in Streetworks practice and legislation
• Knowledge and experience of contractual procedures and understanding of Developer Services and Metering policies
• Knowledge and understanding of Water Distribution, Network Operations, Regulatory Control and Metering
• Experienced in working comfortably in a matrix environment
• Highly experienced in working with contractors / service providers to deliver performance
• Ability to communicate successfully at all levels – internally and externally to United Utilities

Qualifications

• HNC level qualification in relevant technical discipline or equivalent significant business experience
• Full UK Driving Licence

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.