Technical Lead - Infrastructure Hosting (E5 Engineer)

Nationwide; Swindon; Hybrid; GBP 80,000 - 95,000; Full time

Job summary

A leading financial services organization in Swindon is seeking an experienced Infrastructure Lead to oversee technical direction across on-premises platforms. The role includes defining roadmaps, collaborating with teams, and ensuring alignment with strategic goals. The organization offers a hybrid working model, combining office and remote work, and values customer-focused behaviors in all employees.

Benefits

Personal pension with employer contribution

Paid volunteering days

Life assurance

Salary sacrifice scheme benefits

Health and wellness options

Performance-related bonus

Training for career development

25 days holiday, pro rata

Qualifications

• Background evolving from a technical discipline to a leadership role.
• Confidence to make decisions and humility to change course.
• Broad technical knowledge across infrastructure areas.

Responsibilities

• Oversee and provide technical direction across on-premises platforms.
• Define and own the short to mid-term roadmap for infrastructure.
• Collaborate with tech leads to ensure delivery aligns with strategic aims.

Skills

Leadership

Technical decision-making

Collaboration

Commercial acumen

Presentation skills

Tools

VMWare

Active Directory

CyberArk

Infrastructure tooling

Network configuration understanding

Job description

Infrastructure Hosting (IH) are looking for an experienced infrastructure leadto oversee and provide technical direction across several on-premises platforms.

Infrastructure Hosting, is tasked with maintaining, simplifying and evolving our infrastructure estate. IH is on an exciting journey, our vision to drive IT simplification, providing simple cost-effective infrastructure in an easily accessible way, ensuring service and resilience is front and centre to what we do.

As we continue this journey, we are looking for an experienced and enthusiastic infrastructure lead to provide overall technical direction for the value stream, building and owning our short to mid-term roadmap and ensuring alignment across our hosting and architecture groups.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Reporting to the Head of Infrastructure Hosting you’ll be expected to take accountability for the lifecycle of the infrastructure technology stack within our control, collaborating with the tech tower leads and architecture to define and own the short to mid-term roadmap and investment plan, ensuring that we remain within risk and service level tolerance and are delivering capabilities fit for the future of the org.

You will work across peers in the wider business, making sure that roadmaps and delivery priorities across IH align and are delivering value against the overall strategic aims of the organisation, all whilst keeping us safe.

You will use your experience, commercial acumen, and people skills to influence the architectural strategy, to ensure it relevant and is deliverable in a prompt, cost-effective manner.

You will be the oversee the guardrails and patterns delivered within the tech towers ensuring they are of quality, are accurately maintained, and kept within governance.

You will be the top point for technical escalation within networks, supplying and seeking guidance as appropriate, to ensure that the teams can deliver.

You will represent IH at technology interlocks, ensuring our direction is well understood and that we understand the direction of other technology teams.

On day 1 this will be an individual contributor role; however, this may evolve as we grow the capability so you should be prepared to take on people management in the future.

About you

• Been there, got the t-shirt! You will have a career background that has evolved through a technical discipline (preferably through implementation and design) in the infrastructure space towards a leadership role. You will demonstrably have the confidence to make decisions and the humility to change course when needed.
• You’ll be a natural collaborator, able to bring people together behind a common goal.
• You’ll be a tech evangelist but with realism, you understand that sometimes good enough is good enough!
• You’ll be a constant learner, open to new ideas and new ways of doing things.
• You’ll be able to demonstrate commercial acumen and the ability to build business cases, you’ll have a strong sense of how to measure and predict value realisation across investment decisions.
• You’ll be comfortable presenting to technical and non-technical audiences alike, including C-suite and audit interaction.
• You’ll have broad technical knowledge across infrastructure areas, understanding data centres, private and hybrid cloud environments and other on-premises technologies such as:
• Virtual environment, VMWare, Broadcom VCF, NSX
• Identity and security tools and technologies; Active directory/CyberArk
• Infrastructure tooling including batch processing and file transfer capability
• Storage and backup infrastructure
• Data Centre infrastructure and an appreciate of network configuration would be a bonus
• Understanding of public cloud and/or infrastructure as code deployment within a regulated environment would be advantageous

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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